sustainability, hybrid work


Creating a Sustainable Hybrid Work Strategy

A Future-proof Sustainable Hybrid Work Strategy A recent Gallup Report notes most remote-capable employees continue to work from home at least part of the time, but the mix is a nearly even split — 42% have a hybrid schedule, and 39% work entirely from home. While business leaders and IT teams proved they could accelerate […]



Reimagining Home and Office Work Environments

Enterprise Connectivity, Integrated Security, Devices and Visual Collaboration Success working from home starts with robust, reliable connectivity and quality visual collaboration. For remote employees, the user experience can be challenging. Poor bandwidth, home workspace, device configurations and equipment can cause end-user frustration. Whether your employees are home a few days, and in-office the rest, they […]



Embracing The New Rules of Return to Office

Recovery Time Objective vs. Return to the Office At an IT company I worked at years ago, since acquired by Google, RTO meant Recovery Time Objective. It was a metric that helped organizations plan their people and processes to bring business technologies back online after a natural disaster, cyber-attack or other catastrophic event. We helped companies […]


hybrid work


How to Achieve The Top Five Hybrid Work Priorities for 2022

Cloud and Hybrid Work Priorities for Business Leaders Heading into 2022, IT decision-makers identified remote and hybrid work and the associated security challenges as their No. 1 priority in managing and supporting their organization’s end-user computing environment, according to proprietary research by Enterprise Strategy Group (ESG). Following closely behind were challenges related to operational costs […]



Customer Success Leadership Summit

We invested a tremendous amount of time and energy to bring our Customer Success Leadership Team together for The 2022 CS Leadership Summit in Boston! After a company relaunch in September and eight months of integration, our CS organization was at a key inflection point. Under the leadership of Jack Lodge, EVP of Customer Success, […]



A Look Back at NWN Carousel’s 2021 Milestones

At this festive time of year, we want to take a moment to thank our customers, partners and supporters for all the ways you make NWN Carousel such a remarkable place to innovate. Our Customer Success Obsessed mantra has carried us through an unforgettable year! Together, we reaffirmed NWN Carousel’s commitment to transforming millions of […]


Awards & Recognition

Best in Class Technology Award Winners

We are delighted to announce that NWN Carousel is a multiple award winner! Closing out the year strong, we have been recognized by industry partners and leaders, in several key categories. Cisco 2021 Partner of the Year For Innovation and Cloud Collaboration   As a proud Gold Cisco partner, we are extremely honored to earn the […]



NWN Carousel’s Experience Management Platform Named a Finalist for CRN’s 2021 Tech Innovator Award

Waltham, Mass., November 8, 2021 –  NWN Carousel, the leading integrated cloud communications service provider, today announced that CRN®, a brand of The Channel Company, has named the company a Finalist for the 2021 CRN Tech Innovator Awards. The company is being recognized for its Experience Management Platform (EMP) in the Business Intelligence and Analytics […]


Community Giving

33 Reasons to Support The Curran Family’s 12th Annual Golf Tournament

Our Chief Financial Officer, Matt Curran, has an extraordinary story of resiliency. One that we are proud to share with the greater NWN Carousel community. When Matt suffered a devastating fall 20 years ago, he was given only a 1 in 10 million chance of walking again. Through intensive rehab, his fighting instincts, as well […]



NWN Carousel Completes Integration, Unveils New Offerings

This article originally appeared in Channel Futures. NWN has completed its integration of NWN Carousel, and the combined company is launching new and updated products and services. NWN Carousel is now a $1 billion provider of cloud communications and infrastructure services. The companies announced their tie-up in May. NWN Carousel says its Experience Management Platform (EMP) gives a business […]