Automate your Customer Interactions with AI in the Contact Center

Gartner’s survey on 2024 Top Priorities for Customer Service Leaders highlights a strong emphasis on self-service, GenAI, and analytics. Dive deeper into these key areas with insights from thought leaders at NWN Carousel and a guest blogger from IntelePeer.


Modernize your Contact Center to Improve Customer Service

Balancing Agent-Assist and Self-Serve in the Contact Center Our Contact Center practice is excited to continue last year’s success by solving the business challenges of hybrid work and distributed agent teams. NWN Carousel recently partnered with Five9 to assist a large insurance company in their migration to a cloud contact center. The customer described the […]