Blog | 05.16.2024

Automate your Customer Interactions with AI in the Contact Center

According to Gartner’s survey on 2024 Top Priorities for Customer Service Leaders, key focus areas include self-service, GenAI, and analytics. This aligns closely with our customers’ ongoing objectives.  Focusing on automating tasks allows contact center agents to address real issues. This shift has led to the widespread adoption of AI and automation, revolutionizing customer engagement.

The partnership between NWN Carousel and IntelePeer is instrumental in delivering AI-powered customer experiences that drive substantial business value and improve satisfaction for customers, users, and organizations.

NWN Carousel, a leader in full lifecycle managed IT services, harnesses AI in collaboration with IntelePeer to transform customer interactions. At the forefront of AI-driven communications automation, IntelePeer’s platform simplifies processes for businesses. Leveraging this platform, contact center leaders can streamline operations, elevate customer experiences, and enhance ROI concurrently.

Robust Portfolio of AI-driven Solutions

IntelePeer’s platform serves as a communications workflow engine, automating customer interactions with advanced voice, messaging, and self-service solutions. By partnering with IntelePeer and NWN Carousel, our customers gain access to a robust portfolio of AI-driven solutions, backed by extensive technical support and resources. What’s remarkable is the ease with which these solutions can be implemented – in mere minutes!

Additional benefits include:

  • Rapid Time-to-Value: Custom workflows built in hours, not days
  • Breadth: Enterprise-grade, integrated solutions across a full IT lifecycle
  • Industry-Leading Service & Support: World-class managed services via EMP
  • Highly Reliable & Secure Network: Backed by HIPAA, PCI-DSS, and GDPR compliance
  • Scalability: Rapidly deployable solutions that can scale to the entire enterprise
  • Advanced AI Solutions: Automate up to 90% of customer interactions
  • Ease of Implementation: Seamlessly integrated into existing systems
  • Strategic Advantage: Access to pre-built AI solutions, workflow tools & APIs

Interaction Intent Study

IntelePeer’s Customer Interaction Intent Study, in partnership with NWN Carousel, enhances customer experiences by pinpointing high-impact interaction automation opportunities. This study uses data insights to identify interactions with the most significant ROI, empowering businesses to make strategic decisions. It enables customers to deliver actionable insights that drive customer value and growth, leading to personalized experiences that cultivate lasting customer loyalty. IntelePeer’s Customer Interaction Intent Study offers actionable insights, together with NWN Carousel’s support model, to drive strategic decision-making, empowering NWN Carousel to deliver hyper-personalized experiences that foster long-term customer loyalty.

As NWN Carousel continues to lead the way in fully managed IT services – including cloud transformation, security, AI-powered PCs, intelligent infrastructure, and visual collaboration – partnering with IntelePeer represents a strategic opportunity to drive innovation and deliver exceptional CX.