Blog
Webinar Recap: Shifting from call centers to experience centers, and the role AI and operational efficiency play in shaping CX
This session turned out to be a goldmine of insights for CX tech enthusiasts and decision-makers alike! In this week’s blog recap, Kevin Basden emphasized the pivotal role of improving agent effectiveness and addressing business recovery, risk, compliance, and cost. Read on for our webinar recap on the “Orchestrated Customer Journey with Genesys” supported by NWN Carousel’s white glove service.
10.31.2024