eXcellerate EMP Webinar Recap – June 2022

If you happened to miss our June eXcellerate on ransomware you can stream it now. This discussion dives into Managed Detection Response (MDR) and how to react when prevention tools fail. VP of Security, Joshua King, at NWN Carousel spoke with guest Kyle Aumell, Technical Services & Cybersecurity Management at Samaritan Medical Center about his […]


WFH, Mumbai, Bombay, India


Thanks to Hybrid Work, The World is My Workplace

Let’s talk about work-life balance. Those of you who have families that live close by and can count on for help with chores, errands, and the occasional baby-sitting – you are lucky. As someone who emigrated to the US, my family resides in India. We’ve made the trip back to India on many occasions, but […]



Long before corporations had a remote-first policy, I saw an opportunity to ditch my commute and go virtual

My perspective on the benefits of flexible work including reduced stress, improved productivity, and higher job satisfaction If a “Hahvid” business professor predicts it, something tells us we should listen. Prithwiraj Choudhury who specializes in the future of work studying companies that went 100% remote years before the pandemic says in 10 years “remote work” will […]



eXcellerate EMP Webinar Recap – May 2022

If you missed our “tech talk” on the latest Experience Management Platform news, play it on demand! The release of EMP 3.0 enables ALL NWN Carousel customers with insight and analytics, across our core offerings, from a single unified platform. Krystina Silva, VP of Offering Management together with Andrew Gilman, CMO hosted special guest and ServiceNow partner, […]



NWN Carousel Sponsors Boston Magazine’s 100 Most Influential Bostonians

“The 100” at the Mandarin Oriental, Boston Event brought together honorees showcased in annual ranking of Most Influential Bostonians NWN Carousel served as presenting sponsor for Boston Magazine’s Top 100 Most Influential Bostonians of 2022 event at the Mandarin Oriental Boston on May 24, 2022. The event celebrated those shaping the future of an evolving […]


contact center, agent


eXcellerate Cloud Contact Center Webinar Recap – April 2022

Every analyst, customer, and partner we’ve ever spoken with has echoed the same. Cloud contact centers have undergone substantial change as they strive to meet new demands from both customers and agents. This month’s eXcellerate webinar focused on “How to Fast Track Customer Engagement in the Cloud Contact Center.” Attendees learned that to effectively shift […]



NWN Carousel’s Technical Engineering Summit 2022

For any engineer that’s spent late nights designing network layouts or squeezed out a configuration drawing to meet the requirements of an RFP, knows well that work-life balance isn’t always possible with a career in IT. For this reason, we at NWN Carousel, take every opportunity to thank our Solution Architects, and Solution Engineers, for […]


sustainability, hybrid work


Creating a Sustainable Hybrid Work Strategy

A Future-proof Sustainable Hybrid Work Strategy A recent Gallup Report notes most remote-capable employees continue to work from home at least part of the time, but the mix is a nearly even split — 42% have a hybrid schedule, and 39% work entirely from home. While business leaders and IT teams proved they could accelerate […]



Reimagining Home and Office Work Environments

Enterprise Connectivity, Integrated Security, Devices and Visual Collaboration Success working from home starts with robust, reliable connectivity and quality visual collaboration. For remote employees, the user experience can be challenging. Poor bandwidth, home workspace, device configurations and equipment can cause end-user frustration. Whether your employees are home a few days, and in-office the rest, they […]



Embracing The New Rules of Return to Office

Recovery Time Objective vs. Return to the Office At an IT company I worked at years ago, since acquired by Google, RTO meant Recovery Time Objective. It was a metric that helped organizations plan their people and processes to bring business technologies back online after a natural disaster, cyber-attack or other catastrophic event. We helped companies […]