June eXcellerate – Ransomware Has Nowhere to Hide!

Managed Detection and Response (MDR) is the hot buzzword. Yet not all solutions, and security providers, are created equal. This leads to chaos. When prevention tools fail, it’s critical to adopt a posture of continuous monitoring and response to prevent your security teams from uttering the five most forbidden words: We. are. under. ransomware. attack! […]

05.25.2022

Experience Management Platform

May Excellerate – Enjoy a Bold New EMPowered Experience!

Join us for a “tech talk” on the latest Experience Management Platform news! The release of EMP 3.0 enables ALL NWN Carousel customers with insight and analytics, across our core offerings, from a single unified platform. We’ll also highlight the “art of the possible” with EMP’s future state. Learn how: EMP addresses the gap between […]

05.03.2022

contact center, agent

April Excellerate – Fast-Track Customer Engagement with Cloud Contact Center!

NWN Carousel’s Kevin Basden, VP of Contact Center talks to Joe Friedrichsen, Managing Director at Blue Cross Blue Shield of RI about how BCBSRI launched a modern, cloud-based omnichannel contact center at scale, accelerating customer engagement, saving significant costs and agent training time. They’ll discuss the benefits of using innovative cloud contact center features to […]

03.23.2022

February eXcellerate – Secrets to Building Modern Device Management for a Hybrid World!

Join us for a “fireside chat” – Secrets to Building Modern Device Management for a Hybrid World! As employees settle into the new world of hybrid work, their expectations for the devices they use to access the organization’s applications and data have become a critical priority. Our panel will discuss ways to improve PC technology […]

01.24.2022