October eXcellerate – Simplify, Streamline, and Secure Your Cloud Contact Center Experience
Marketing Events Director | NWN Carousel
Our team of experts had a blast talking about the benefits of integrating leading software from Five9 with collaboration tools from Microsoft… along with trusted support from NWN Carousel!
If you joined our October eXcellerate webinar, “Simplify, Streamline and Secure Your Cloud Contact Center” thanks for being there.
If you weren’t able to attend, good news…
Watch Highlight Reel:
Listen to learn more about an enhanced CX Experience that provides a unified, out-of-the-box integration to ensure that back-office experts are easily accessible, so more interactions are resolved the first time.
Learn more about the unique nature of a Cloud Contact Center integration with MS Teams + Five9 including:
FCR tied to customer satisfaction & Net Promoter Score
Agent-Expert consultation, the Five9 UC integration with Teams
Telephony connect offers a Five9 to Teams cloud-to-cloud integration
Choosing best-of-breed, high performing & scalable solutions
Manage an end-to-end solution & combine apps for a single pane-of-glass
NWN Carousel’s offering experts have bold predictions for the tech world in 2024. Trends focus on AI applications as the gateway to customer care in the contact center, and collaborative tools encompassing automated scheduling, smart task delegation, and predictive analytics. Additionally, the focus extends to Zero Trust security and self-service video support, as well as […]
Andrea Morrison, Chief People Officer & Former Active-duty Army Officer & Massachusetts National Guard
NWN Carousel is committed to creating an inclusive work environment for all. This pledge extends to providing support for our veteran employees. Recognizing the importance of honoring those who’ve served in the military, particularly on Veterans Day, we understand the challenges veterans may encounter when transitioning to civilian life, including finding suitable employment. To address […]
We proudly welcome Andrew Henshaw, CEO, of Learn Design Apply, as our guest blogger. As NWN Carousel’s trusted funding partner in the public sector world, together we have secured hundreds of millions of dollars for school districts and higher education institutions.
Together, we apply our vast technical expertise, and funding knowledge, to simplify the complexity of technology and financing delivering real-time, real-world solutions to optimize the performance, security, and reliability of IT operations for schools across the country
CMO & VP Alliances
Crestron Guest Blogger
Our team at Crestron Electronics was fortunate to help bring the vision of NWN Carousel’s new Boston Experience and Collaboration Center to life. At 111 Huntington, inside Boston’s iconic Prudential Towers, we challenged ourselves to take a simplified design approach with customers and employees in mind. We understand that today’s professionals want the flexibility of […]