Grand Opening of the West Coast CEC

It was standing room only at the West Coast Customer Experience Center!

“The best part of CEC is seeing in one place the bulk of the type of offerings we would need. We saw equipment for conference rooms. We saw equipment for end-user desktops and rugged laptops. Along with some really fascinating conference room options; things that can be done in a small or large organizations. Seeing everything all at once in one place was great.”

Jorge Henneke, CIO, CA Conservations Corps

The CEC is the perfect place to explore a hybrid workflow setup from start to finish, as it provides a hands-on experience of how hardware and software work together to provide seamless workflow management.

The center features state-of-the-art hardware devices, such as large-format touch displays, video conferencing systems, and digital signage. These devices are integrated with NWN Carousel’s unified communications solutions, which enable seamless collaboration and productivity. The center also features meeting room spaces with easy interoperability for any platform.

Consistency, Improved Efficiency and Better Insights

One of the key benefits of the Customer Experience Center is that it allows customers to experience NWN Carousel’s solutions in a real-life environment. This provides a deeper understanding of how the solutions can be customized to meet the specific needs of their organization. It also allows customers to see the solutions in action, which can be a powerful way to illustrate the benefits of cloud-based solutions.

With NWN Carousel’s Hybrid Work solutions, you can manage and optimize customer interactions across all channels. In a hybrid workflow, where there is a mix of remote and in-person customer interactions, our integrated unified communications solutions can benefit your organization including:

Consistency: Organizations can ensure that their customers receive consistent experiences across all channels. This is important in a hybrid workflow where customers may switch between different channels to engage with a company.

Improved efficiency: Our solution architects streamline the customer service processes, allowing them to resolve customer issues more quickly and efficiently. This is particularly important in a Contact Center, where customers may expect immediate responses regardless of the channel they are using.

Better insights: By centralizing customer interactions, companies can gain better insights into customer behavior and preferences with our customized Experience Management Platform. This can help them improve their products and services to better meet customer needs.

Increased customer satisfaction: By providing a seamless and consistent customer experience, companies can improve customer satisfaction and loyalty. This is particularly important in a hybrid workflow, where customers may be more likely to switch to a competitor if they have a negative experience.

Cost savings: By centralizing customer interactions, companies can reduce costs associated with managing multiple channels and tools. This can lead to significant cost savings over time, particularly for larger companies with complex customer service operations. NWN Carousel’s as-a-service consumption model is key to offering the latest technology in a OpEx model.

“The NWN Carousel Customer Experience Center is a true representation of people, processes, and technology converging to drive hybrid work operational efficiency for our customers. I loved showing my customers the CEC and look forward to scheduling individual sessions for them based on their needs and initiatives.”

Cari Fisher, Account Executive NWN Carousel

Device-as-a-Service (DaaS) for Modern Businesses

A key component of our Hybrid Work Customer Experience Center is our focus on devices. We work closely with HP and Intel to provide a range of devices that are optimized for hybrid work environments, including laptops and PCs. Our experts can help organizations choose the right devices for their needs, whether they are looking for high-performance devices for in-person collaboration or mobile devices for remote work. Device-as-a-Service, aka DaaS, is an emerging model that offers flexibility, simplifies asset lifecycle management including onboarding, security and decommissioning, and lets you focus on strategic initiatives like digital transformation and innovation.

It is ultimately about improving the customer experience. We deploy powerful data analytics and remote management tools, via EMP, to monitor user experience and proactively manage devices to create a more efficient environment without compromising control, compliance or security.

Easy-to-Operate Meeting Spaces Boost Productivity

Visual collaboration is another critical component of a successful hybrid work environment. Our Hybrid Work Customer Experience Center features state-of-the-art HP Poly visual collaboration technology, along with Microsoft Teams that enables seamless collaboration across multiple locations and devices. From video conferencing to digital whiteboarding, our visual collaboration solutions can help organizations enhance communication and collaboration among remote and in-person teams.

One of the major concerns is the desire to create interoperability between video conferencing applications using Direct Guest Join.  When Direct Guest Join is enabled, Microsoft Teams Rooms devices support a one-touch experience for joining third-party online meetings. You can use Teams Rooms to join meetings hosted on Cisco Webex and Zoom just as easily as you can join calls hosted in Microsoft Teams.

Maximizing Productivity with UC&C Integrated Solutions

To further optimize the customer experience, we also offer unified communications and collaboration solutions that integrate seamlessly with our visual collaboration technology. With Microsoft Teams, or Cisco Webex organizations can streamline their communication channels and enhance their ability to collaborate in real-time. Our UC&C experts can help organizations tailor their collaboration solutions to meet their unique needs and preferences.

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