Blog | 05.12.2021

NWN Acquires NWN Carousel Delivering Improved Cloud Communications

We are excited to announce that NWN Carousel, a National leading IT and Managed Services firm is now a part of the NWN family. NWN pursued this acquisition to deliver more complete solutions to our customers and the wider market. Together, NWN and Carousel will form a new kind of cloud communications services provider that’s capable of transforming the digital workforce through more integrated solutions.

New Solutions Needed for a Shifting Workforce

Organizations survived 2020 by adopting disparate cloud applications to connect their suddenly remote workforces. Today, these organizations need integrated solutions that support remote work and a safe return to the office. Additionally, with predicted expansions in economy and infrastructure, there’s a great need for integrated management solutions to help organizations connect cloud applications for greater control and visibility.

By providing integrated and proactive cloud communications services, NWN and Carousel solutions will solve these workforce needs with cost-effective solutions.

The Work Evolution: 2021 and Beyond
Looking beyond the pandemic, organizations are embracing hybrid work

Source: NWN CCSP Survey

In 2019, the UCaaS market was projected to grow to an estimated $80 billion by 2024. With the sudden shift to distributed work environments in 2020, we believe our potential for growth is even greater. By expanding our EMP solution with Carousel’s communications and networking solutions, we capitalize on this opportunity by offering greater connection, control and visibility.

Growing Vision for Success

Over the past two years, NWN has become the leading cloud communications services provider. Our world-class portfolio of solutions and the integrated capabilities of our Experience Management Platform have enabled customers to collaborate without friction and accelerate their cloud-first initiatives. Our success has been recognized throughout the industry with awards for Best Company Culture and CRN’s Solution Provider list.

Carousel’s mission and capabilities complement NWN’s goal of transforming the workplace. Since 1992, Carousel has been committed to improving IT experiences for over 6,000 customers. Carousel’s wide portfolio of solutions includes security, communications, data centers, networking, managed services and cloud solutions. It has earned a strong reputation for delivering on the promise of its Customer Success Obsessed mission. Additionally, Carousel has been similarly recognized as leading national MSP having been named to CRN’s MSP 500 list for eight consecutive years, as well as Channel Futures’ 2020 NextGen101 list.

Combining NWN solutions with Carousel’s portfolio creates a national cloud communications services powerhouse.

NWN + Carousel Acquisition Goals: Stronger Together

Together, NWN and Carousel deliver an innovative mix of enterprise-class cloud solutions, ensure secure adoption and provide services and SLAs to transform organizations for the modern work-from-everywhere world.

From this mix of solutions and expertise, we expect to deliver the following benefits to organizations.

  • Transform Cloud Communications Services – Combining our powerful solutions for communications, engagement, networking, devices, security and infrastructure.
  • Enable a Recurring Revenue Shift – Offer organizations a predictable cost model through flexible SLAs for acquiring integrated cloud communications.
  • Expand Complementary Customer Base – Integrate offerings to expand customer bases in commercial, state/local government and education markets. Land, expand, upsell and cross-sell integrated offerings.
  • Accelerate Experience Management Platform to Market – Offer the EMP solution in emerging public and education markets.

Integrated and Cloud-Enabled Combined Offerings

Combining Carousel solutions with NWN Experience Management Platform integrates greater control and visibility by providing a single source of administration for cloud communications that support the business lifecycle with industry-leading SLAs.

The following table illustrates the full range of NWN + Carousel solutions portfolio.

Integrated Secure Devices
Support work in office, at home and anywhere
  • Mobile
  • Laptops
  • Desktops
  • Smart-boards
  • Intelligent offices
  • Printers
Business Communications Apps
  Internal Communications
  • Cloud voice
  • Cloud collaborations
  • Cloud messaging
  Contact Center
  • Artificial intelligence
  • Omni-channel
  • Intelligent Routing
  • Sentiment Analysis
Intelligent Infrastructure and Security
  • Wireless Connectivity
  • Wireline Connectivity
  • PSNT
  • Public Cloud
  • Private Cloud
  • Hybrid Cloud
  • VPN
  • SOC
  • NOC
  • Patch Management 

Shifting the Competitive Landscape

The new NWN + Carousel organization is poised to become a national cloud services powerhouse in 2021. Our combined experience and solutions offer a powerful alternative to value-added resellers and establish integration and control within cloud communications services.