Marketing Events Director | NWN Carousel
Value-Based Offerings to Accelerate Hybrid Work
Last week’s Play2Win Sales Kickoff experience was incredible! Just coming off our live, in-person relaunch event in September, we wanted to create a high-energy and interactive hybrid event that would really engage our GTM organization for 2022.
The main event, started on Tuesday afternoon, January 11, with our executive staff gathered at company headquarters in Waltham, MA. It was one of the most frigid Boston mornings at a record-breaking low temp of 10 °F. Weather aside, the energy began to heat up once the day commenced! Leadership held live video-streaming presentations for remote attendees across the country and it was a seamless experience for in-person, and online participants using the technology we provide to our customers on a daily basis.
Continuous Enablement is in our DNA
The NWN Carousel 2021 training program was intense with sales logging in over 12,000 collective hours. Our ramp-up of investment in sales skills was due to the merger of two IT powerhouses forming new industry leading Cloud Communications Service Provider leader – NWN Carousel. Through strategic partnerships with our customers and manufacturers, we transformed millions of remote users in support of hybrid work.
With many months of planned training on our core offerings, our salesforce is fully equipped with the knowledge to support our customers’ unified communications needs. We now feel it’s time to apply the knowledge and flawlessly execute on behalf of our customers!
Agenda Built to Re-Energize
The 2022 “Play2Win” sales kickoff was an opportunity to (virtually) come together to hear directly from our customers, colleagues and offerings’ experts. NWN Carousel leadership reinforced the vision for the New Year: Engage Customers with Value-Based Offerings to Accelerate Hybrid Work
Leadership Keynote Speakers
Andrew Gilman, CMO & SKO Host: Andrew is a dynamic speaker who regularly appears on industry podcasts and webinars. Naturally, he was our first choice to host! “As we look to 2022, we are excited to continue to build upon our outstanding customer service model to further our distinction as the leading Cloud Communications Service provider in North America!” said Andrew.
Jim Sullivan, CEO: Jim established the focus for 2022 by announcing a new Hybrid Work Suite. HWS is a bundle of integrated collaboration services, and tools designed to enable organizations to easily transition their on-premises unified communications, connectivity and security capabilities to the cloud, or modernize their on-premises infrastructure to provide a modern, flexible and secure – “Cloud-like” experience.
Media Buzz for NWN Carousel’s
New Hybrid Work Suite
NWN Carousel made a play to better integrate all the requirements for building hybrid work environments with the introduction Monday of its new Hybrid Work Suite. CRN
Cloud communications provider NWN launched a Hybrid Work Suite that includes integrated cloud calling, networking, security services, and an experience management platform. No Jitter
NWN launches new Hybrid Work Suite to transform the customer and employee experience with integrated cloud-based communication services. Yahoo Finance
Dan Tassone, CRO: Dan celebrated NWN Carousel sales professionals who distinguished themselves as company leaders. These sales pros crushed their 2021 goals to deliver NWN Carousel’s six core offerings in support of our customers’ UC needs. Dan also set innovative goals for 2022 around driving our distinction as a leading provider of Cloud Communications Solution Provider.
Mark Moretti, EVP Sales Transformation: Mark laid the landscape for supporting the field in 2022 with continued focus on:
Hybrid Work Cloud Offerings
On-prem to Cloud Architecture
Bundled As-a-Service Offerings
IT Transformation & Employee Experience
Jack Lodge, EVP of Customer Success: Jack established 2022 goals to continue to achieve high above industry standards to deliver on NWN Carousel’s Customer Success Obsessed mantra. In the spirit of continuous customer improvement, he announced objectives for our service delivery organization to continue to work well internally, and externally to enable world class service.
Eric Bostick, CTO: Eric discussed a Real-World Customer Journey with one of our most valuable customers. Eric and the customer spoke about how NWN Carousel helped successfully transition more than 2,700 staff to a remote work environment to modernize their contact center when the pandemic hit, calling NWN Carousel employees “an extension of their team.”
Eric also detailed how our new Hybrid Work Suite is designed to provide flexible, “as-a-service” hybrid, public or private cloud consumption models designed for The Road Warrior, The Home Office and The Office Worker. These hybrid work models are created to result in more productive and inclusive work environments.
This year, SKO entertainment was brought to us by “The most popular virtual magic show in the world,” according to The Today Show. Netflix’s Jason Willman held a personalized magic show just for NWN Carousel employees, friends and family. Check out the show teaser here.
Now that our teams are supercharged for 2022 – let’s Play2Win!
NWN Carousel’s Hybrid Hub Summit in Boston was a great success! Joining moderator Jon Chesto, business reporter at the Boston Globe were leaders from academia, healthcare, real estate and technology who examined the future of work and how it is reshaping the economy, educational system and our future. Summit panelists discussed how hybrid work has impacted employees including the effects of long commutes, recruitment and retention of employees, lack of childcare as well as improved quality of life issues for families. Learn more about the event from NWN Carousels’ CMO, Andrew Gilman.
Marketing Events Director | NWN Carousel
Our team of experts had a blast talking about the benefits of integrating leading software from Five9 with collaboration tools from Microsoft… along with trusted support from NWN Carousel! If you joined our October eXcellerate webinar, “Simplify, Streamline and Secure Your Cloud Contact Center” thanks for being there. If you weren’t able to attend, good […]
Director – Visual Collaboration & Workspace Engineering
Building a Microsoft Teams Room conference space requires looking at meeting rooms from a new angle! With many employees back at the office, at least partially, there’s a need to reimagine the workplace. Deploying a new meeting room enhanced for hybrid or a traditional in-office room requires carefully planned equipment and collaboration guidelines. Read on for Best Practices for Designing Microsoft Teams Rooms from NWN Carousel’s Visual Collaboration & Workspace Engineering Director, Robert Faulkner.
As companies continue to adjust to hybrid work there’s a list of office and home collaboration essentials that are a must. As you plan your workforce strategy, there are several key elements to consider. As a Marketing intern for NWN Carousel, the Hybrid Work company, I had the pleasure of researching organizations, including a few partners, in the greater Boston area that support Hybrid Work. Let’s go!