As we celebrate 37 years of dedication to delivering top-notch IT services and solutions, we are excited to embark on a new chapter in our journey. Our acquisition by NWN Carousel presents a strategic opportunity for growth, innovation, and collaboration that will propel us forward in our mission to serve our clients with unparalleled expertise […]
09.16.2024
In our recent Pizzacast, “Planning Your AI-Powered Contact Strategy,” we delved into AI’s significance and practical applications in contact centers. Joined by Chris Miller from Five9 and Kevin Basden from NWN Carousel, we discussed key use cases, benefits, and potential hurdles in adopting AI technology. Catch the replay here!
08.27.2024
NWN Carousel’s EVP of Customer Success, Jack Lodge, shares how combining human skill with artificial intelligence is reshaping the modern workplace. At NWN Carousel, we believe the future of hybrid work lies in blending human expertise with AI capabilities, driving the evolution toward more flexible and efficient modern work.
06.11.2024
At NWN Carousel, we’re committed to making a positive impact in the communities where our employees reside. This week, learn about the April Flower Scholarship, established by Danny Alberto, Assistant General Counsel at NWN Carousel, in memory of his brother Robert. Read on for the full story.
06.06.2024
When disaster strikes, every second counts for rescue teams where communication is crucial. Low Earth Orbit (LEO) satellites revolutionize public safety communications when traditional networks fail, especially in remote areas. This was a hot topic at a recent California County Information Services Directors Association (CCISDA) event. Learn more from our Director, Sales West, Tim Meade.
05.30.2024
NWN Carousel’s CMO, Andrew Gilman, moderated a panel of six industry executives at our annual customer appreciation event in Bedminster, NJ. With a wide range of expertise in publishing, education, sports, manufacturing, and technology, the panel provided a comprehensive understanding of how AI is shaping the future of their business operations.
05.28.2024
Curious about the key announcements from Avaya Engage? Discover how NWN Carousel’s top executives and solution architects joined 1400 customers and partners in Denver, where Avaya unveiled AI-powered product upgrades, strategic partnerships, and new open architecture capabilities. Dive into our blog for all the exciting details!
05.23.2024
Gartner’s survey on 2024 Top Priorities for Customer Service Leaders highlights a strong emphasis on self-service, GenAI, and analytics. Dive deeper into these key areas with insights from thought leaders at NWN Carousel and a guest blogger from IntelePeer.
05.16.2024
In a dynamic showcase of innovation and collaboration, HP Poly and NWN Carousel joined forces to unveil the latest advancements in Video, Voice, and AI-based solutions. The workshop at HP Poly’s Experience Center, in New York City, provided customers with an immersive journey into the future of collaboration. Read on to learn more from our VP of Visual Collaboration, Brian Fichter.
05.14.2024
At NWN Carousel, our people are our biggest competitive advantage. Investing in our leaders across the organization is essential for staying ahead. NWN Carousel’s second cohort of Empower, our emerging leadership development program, exemplifies this commitment. We support future leaders in the company to harness innovation and drive meaningful change.
05.09.2024