Featured Blog Post

Adopt a Zero Trust Architecture to Help Secure Your Infrastructure

Read More


NWN Carousel Hosts First Hybrid Hub Summit With Fisher College

NWN Carousel’s Hybrid Hub Summit in Boston was a great success! Joining moderator Jon Chesto, business reporter at the Boston Globe were leaders from academia, healthcare, real estate and technology who examined the future of work and how it is reshaping the economy, educational system and our future. Summit panelists discussed how hybrid work has impacted employees including the effects of long commutes, recruitment and retention of employees, lack of childcare as well as improved quality of life issues for families. Learn more about the event from NWN Carousels’ CMO, Andrew Gilman.



October eXcellerate – Simplify, Streamline, and Secure Your Cloud Contact Center Experience

Our team of experts had a blast talking about the benefits of integrating leading software from Five9 with collaboration tools from Microsoft… along with trusted support from NWN Carousel! If you joined our October eXcellerate webinar, “Simplify, Streamline and Secure Your Cloud Contact Center” thanks for being there. If you weren’t able to attend, good […]


Get NWN Carousel Blog updates delivered to your inbox.


NWN Carousel Sponsors Boston Magazine’s 100 Most Influential Bostonians

“The 100” at the Mandarin Oriental, Boston Event brought together honorees showcased in annual ranking of Most Influential Bostonians NWN Carousel served as presenting sponsor for Boston Magazine’s Top 100 Most Influential Bostonians of 2022 event at the Mandarin Oriental Boston on May 24, 2022. The event celebrated those shaping the future of an evolving […]


contact center, agent


eXcellerate Cloud Contact Center Webinar Recap – April 2022

Every analyst, customer, and partner we’ve ever spoken with has echoed the same. Cloud contact centers have undergone substantial change as they strive to meet new demands from both customers and agents. This month’s eXcellerate webinar focused on “How to Fast Track Customer Engagement in the Cloud Contact Center.” Attendees learned that to effectively shift […]



NWN Carousel’s Technical Engineering Summit 2022

For any engineer that’s spent late nights designing network layouts or squeezed out a configuration drawing to meet the requirements of an RFP, knows well that work-life balance isn’t always possible with a career in IT. For this reason, we at NWN Carousel, take every opportunity to thank our Solution Architects, and Solution Engineers, for […]


sustainability, hybrid work


Creating a Sustainable Hybrid Work Strategy

A Future-proof Sustainable Hybrid Work Strategy A recent Gallup Report notes most remote-capable employees continue to work from home at least part of the time, but the mix is a nearly even split — 42% have a hybrid schedule, and 39% work entirely from home. While business leaders and IT teams proved they could accelerate […]



Reimagining Home and Office Work Environments

Enterprise Connectivity, Integrated Security, Devices and Visual Collaboration Success working from home starts with robust, reliable connectivity and quality visual collaboration. For remote employees, the user experience can be challenging. Poor bandwidth, home workspace, device configurations and equipment can cause end-user frustration. Whether your employees are home a few days, and in-office the rest, they […]



Embracing The New Rules of Return to Office

Recovery Time Objective vs. Return to the Office At an IT company I worked at years ago, since acquired by Google, RTO meant Recovery Time Objective. It was a metric that helped organizations plan their people and processes to bring business technologies back online after a natural disaster, cyber-attack or other catastrophic event. We helped companies […]


hybrid work


How to Achieve The Top Five Hybrid Work Priorities for 2022

Cloud and Hybrid Work Priorities for Business Leaders Heading into 2022, IT decision-makers identified remote and hybrid work and the associated security challenges as their No. 1 priority in managing and supporting their organization’s end-user computing environment, according to proprietary research by Enterprise Strategy Group (ESG). Following closely behind were challenges related to operational costs […]



eXcellerate Unified Communications Webinar Recap – March 2022

Unlock the Full Potential of your UC&C Digital Experience Hybrid and remote work has established a “best of both worlds” standard. How will we institutionalize it and really make it an incredible experience wherever we are? Key Highlights From Webinar Evolution of the Hybrid Experience [5:50] Adoption of multiple platforms [18:37] Implementation, migration & support  […]