Experience Management Platform

The Experience Management Platform – Delivering a holistic 360-degree customer view

Watch how NWN Carousel’s Experience Management Platform (EMP) unifies the people, processes, and technology required to operate, optimize, and transform your cloud & on-prem ecosystems. Comprised of two components – EMP is both our managed services and role-based platform granting customers control over the entire customer journey. Play Video!

03.27.2024

Experience Management Platform

Ignite Innovation with Managed Microsoft Teams

Explore the future of workplace communication with NWN Carousel’s Managed Microsoft Teams Calling, integrated into your digital workplace strategy and powered by the Experience Management Platform (EMP). Quickly activate numbers and call plans, enjoying a suite of tools like managed Teams devices and cloud call recording, ensuring proactive management and security.

Experience Management Platform

Single Partner for Managed Cisco Webex Calling

Choose Managed Cisco Webex Calling with NWN Carousel Support Services for a revolutionized, integrated, and secure communication environment in your digital workspace. Elevate your organization’s productivity and collaboration—take the next step towards enhanced communication today.

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Experience Management Platform

AI-Powered Managed Services Delivered by the Experience Management Platform (EMP)

For organizations seeking a modern work environment, NWN Carousel’s Experience Management Platform (EMP) provides visibility, insights, and control. EMP is a service delivery platform designed to provide next-generation AI-Powered Managed Services. By integrating the systems, tools, workflows, and processes, EMP helps customers transform support, consolidate operations, improve customer experience, and drive adoption. Download Brief

02.27.2024

Security

Launching NWN Carousel’s Boston Experience Center 2023

Launching NWN Carousel’s Boston Experience Center 2023

10.04.2023

Security

Salve Regina University Delivers Next-Generation Cloud Communication Services with NWN Carousel Partnership

NWN Carousel and Salve Regina University introduce state-of-the-art networking infrastructure that delivers exceptional performance and availability, serving as the backbone for Salve Regina’s nationally competitive Esports gaming program. Additionally, the collaboration includes the implementation of 24/365 Artificial Intelligence intrusion detection and prevention measures, bolstering the university’s overall cybersecurity protection across its entire campus. Along with cloud […]

07.28.2023

Experience Management Platform

Managed Services: Keeping your operations safe from security threats

As an extension of your team, resources, and capabilities, NWN Carousel is a trusted managed services provider with solid security practices in place within our Experience Management Platform.

07.27.2023

Security

2023 Thought Leadership Hybrid Work Summit

NWN Carousel partners, customers, and experts share the latest data and innovation at the 𝟮𝟬𝟮𝟯 𝗛𝘆𝗯𝗿𝗶𝗱 𝗪𝗼𝗿𝗸 𝗦𝘂𝗺𝗺𝗶𝘁. Learn how industry leaders are Balancing Back-to-Office Investments with Better Security & Collaboration!

07.17.2023

Contact Center

Sustainability and Hybrid Work

NWN Carousel and Cisco’s Path to a Better Future As a technology company, in collaboration with our partner Cisco, we recognize the significance of our role in fostering sustainability objectives. We are committed to offering pioneering solutions that empower our customers to embrace sustainable technologies and facilitate their transition towards a more environmentally friendly future.

06.02.2023

Contact Center

The Leading Cloud Communications Service Provider for the State of Florida

NWN Carousel delivers modern secure, innovative, and scalable cloud solutions for major private and public sector organizations. We hold notable telecom contracts in Florida such as SUNCOM and NASPO, as well as numerous nationwide contracts. Our integrated portfolio of IT solutions, and services, provides support for a modern-day hybrid workforce.

05.12.2023