Contact Center
Trends focus on AI applications as the gateway to customer care in the contact center, and collaborative tools encompassing automated scheduling, smart task delegation, and predictive analytics. Additionally, the focus extends to Zero Trust security and self-service video support, as well as easy device management with voice recognition. These trends collectively signify an effort to […]
01.08.2024
Hybrid Work
Companies that champion disability inclusion are 24% more likely to outperform on productivity. Replay the highlights of NWN Carousel’s 2nd Annual Hybrid Work Summit where industry leaders from private and public sector discuss why it’s critical to provide the necessary technology to support a hybrid work environment for disabled employees.
12.11.2023
Hybrid Work
Join our VP of Visual Collaboration & Workspace, Brian Fichter, as he takes you on a tour of our Boston Experience & Collaboration Cetner featuring room reservation features, QR codes for help desk, and much more!
10.30.2023
Hybrid Work
Listen to our Visual Collaboration Engineer on a time-saving feature allowing participants to effortlessly join meetings.
Security
Launching NWN Carousel’s Boston Experience Center 2023
10.04.2023
Hybrid Work
NWN Carousel partnered with the Pete Frates Family Foundation to officially kick off the 9th Annual Ice Bucket Challenge! This year, the spotlight was on hybrid work technology to ensure equal access for individuals with disabilities and their caretakers. NWN Carousel’s CMO, Andrew Gilman, speaks to Nancy Frates for her take on the inspiration behind the worldwide phenomenon that […]
08.03.2023
Hybrid Work
Select One or Multiple Preferred Platforms for your Communication and Collaboration Needs, While Maintaining IT Admin Control! Organizations can expand their horizons beyond a single platform for Unified Communications and Collaboration. Depending on their distinct needs and workflows, they have the option to adopt multiple platforms to fulfill diverse communication and collaboration requirements. The primary […]
08.02.2023
Security
NWN Carousel and Salve Regina University introduce state-of-the-art networking infrastructure that delivers exceptional performance and availability, serving as the backbone for Salve Regina’s nationally competitive Esports gaming program. Additionally, the collaboration includes the implementation of 24/365 Artificial Intelligence intrusion detection and prevention measures, bolstering the university’s overall cybersecurity protection across its entire campus. Along with cloud […]
07.28.2023
Security
NWN Carousel partners, customers, and experts share the latest data and innovation at the 𝟮𝟬𝟮𝟯 𝗛𝘆𝗯𝗿𝗶𝗱 𝗪𝗼𝗿𝗸 𝗦𝘂𝗺𝗺𝗶𝘁. Learn how industry leaders are Balancing Back-to-Office Investments with Better Security & Collaboration!
07.17.2023
Contact Center
NWN Carousel delivers modern secure, innovative, and scalable cloud solutions for major private and public sector organizations. We hold notable telecom contracts in Florida such as SUNCOM and NASPO, as well as numerous nationwide contracts. Our integrated portfolio of IT solutions, and services, provides support for a modern-day hybrid workforce.
05.12.2023