Intelligent Infrastructure Archives

Contact Center

End-to-End Support with Managed Zoom Workplace

Managed Zoom Workplace by NWN Carousel is a comprehensive Unified Communications and Collaboration solution, integrating Zoom’s AI-powered collaboration platform with NWN Carousel’s Services as the cornerstone of your managed digital workplace strategy. This service offers end-to-end support, from deployment to lifecycle services and ongoing management of Zoom Workplace, along with core essential digital workplace tools […]

10.01.2024

Contact Center

AI-Driven Enterprise Data Center Solutions for the Modern Workplace

IT leaders are seeking modern hybrid data solutions to address bandwidth limitations, latency issues, and network disruptions. These trends, along with the growth of Machine Learning and the Internet of Things, are driving a transformation in the data center landscape. Partnering with NWN Carousel revitalizes your data center’s performance by evaluating whether your data should […]

09.11.2024

Contact Center

Innovate at your Pace with Avaya AXP and NWN Carousel’s Managed Services

NWN Carousel’s AI-powered Managed Services for Avaya Experience Platform (AXP) Connect drives modernization and digital transformation by bridging cloud innovations with existing Avaya on-premises infrastructure. This is a subscription solution that enhances voice capabilities in the Contact Center, modernizes desktops, and improves the employee and customer experience while preserving investments.

Contact Center

Orchestrate your Contact Center for Modern Work with Genesys

By combining customer engagement, workforce engagement, and journey management into a single platform, along with NWN Carousel’s AI-powered Managed Services, the Genesys contact center solution eliminates the need for multiple vendors and solutions. It’s designed to scale with our customers’ growing needs, ensuring long-term satisfaction and value.

08.08.2024

Experience Management Platform

NWN Carousel’s Modern Work Assessment

This assessment is designed for anyone — whether you’re an executive or a professional in IT, HR or Operations — to quickly reveal where your organization falls on the Modern Workplace maturity model. Plus, gain insights and recommendations to start advancing along the path to solving key challenges in unifying the digital and physical workplace.

06.25.2024

Unified Communications

2nd Annual Newport Summit

As technology continues to revolutionize the way we live and work, Artificial Intelligence (AI) has become an increasingly important topic of discussion among business leaders and IT professionals. At NWN Carousel’s Newport Summit, a panel of IT experts gathered to share their insights and experiences on the opportunities and risks related to AI, security, and […]

Experience Management Platform

Harnessing the Power of Low Earth Orbit Satellite Service

NWN Carousel’s LEO services leverage the most advanced satellite technology, ensuring unparalleled connectivity for users in remote areas and disaster recovery mode for emergency response and rural cities and towns. NWN Carousel guarantees high-speed, lowl atency internet access, facilitating seamless streaming, online gaming, video calls, and redundant communication.With unmatched performance, reliable reach, and world-class support, […]

04.29.2024

Contact Center

Bank5 & NWN Carousel Delivering Intelligent Banking Solutions

Watch how NWN Carousel supports Bank5 through our full portfolio of Contact Center, Security, Intelligent Infrastructure, Unified Communications, Visual Collaboration & Experience Management Platform services to provide next level technology solutions delivered with high touch and efficiency.

04.19.2024

Contact Center

NWN Carousel’s offering experts have bold predictions for 2024

Trends focus on AI applications as the gateway to customer care in the contact center, and collaborative tools encompassing automated scheduling, smart task delegation, and predictive analytics. Additionally, the focus extends to Zero Trust security and self-service video support, as well as easy device management with voice recognition. These trends collectively signify an effort to […]

01.08.2024

Security

Launching NWN Carousel’s Boston Experience Center 2023

10.04.2023