Contact Center
IT leaders are seeking modern hybrid data solutions to address bandwidth limitations, latency issues, and network disruptions. These trends, along with the growth of Machine Learning and the Internet of Things, are driving a transformation in the data center landscape. Partnering with NWN Carousel revitalizes your data center’s performance by evaluating whether your data should […]
09.11.2024
Contact Center
NWN Carousel’s AI-powered Managed Services for Avaya Experience Platform (AXP) Connect drives modernization and digital transformation by bridging cloud innovations with existing Avaya on-premises infrastructure. This is a subscription solution that enhances voice capabilities in the Contact Center, modernizes desktops, and improves the employee and customer experience while preserving investments.
Contact Center
By combining customer engagement, workforce engagement, and journey management into a single platform, along with NWN Carousel’s AI-powered Managed Services, the Genesys contact center solution eliminates the need for multiple vendors and solutions. It’s designed to scale with our customers’ growing needs, ensuring long-term satisfaction and value.
08.08.2024
Experience Management Platform
This assessment is designed for anyone — whether you’re an executive or a professional in IT, HR or Operations — to quickly reveal where your organization falls on the Modern Workplace maturity model. Plus, gain insights and recommendations to start advancing along the path to solving key challenges in unifying the digital and physical workplace.
06.25.2024
Unified Communications
As technology continues to revolutionize the way we live and work, Artificial Intelligence (AI) has become an increasingly important topic of discussion among business leaders and IT professionals. At NWN Carousel’s Newport Summit, a panel of IT experts gathered to share their insights and experiences on the opportunities and risks related to AI, security, and […]
Contact Center
Trends focus on AI applications as the gateway to customer care in the contact center, and collaborative tools encompassing automated scheduling, smart task delegation, and predictive analytics. Additionally, the focus extends to Zero Trust security and self-service video support, as well as easy device management with voice recognition. These trends collectively signify an effort to […]
01.08.2024
Modern Work
Companies that champion disability inclusion are 24% more likely to outperform on productivity. Replay the highlights of NWN Carousel’s 2nd Annual Hybrid Work Summit where industry leaders from private and public sector discuss why it’s critical to provide the necessary technology to support a hybrid work environment for disabled employees.
12.11.2023
Modern Work
Join our VP of Visual Collaboration & Workspace, Brian Fichter, as he takes you on a tour of our Boston Experience & Collaboration Cetner featuring room reservation features, QR codes for help desk, and much more!
10.30.2023
Modern Work
Listen to our Visual Collaboration Engineer on a time-saving feature allowing participants to effortlessly join meetings.
Security
Launching NWN Carousel’s Boston Experience Center 2023
10.04.2023