Hybrid Work
As more organizations adopt hybrid work models, there is a growing need for solutions that can seamlessly support multiple platforms and vendor environments, while also providing a unified and secure collaborative experience. Workspace transformation means your organization needs more than disparate IT solutions. With NWN Carousel, you gain a trusted partner with a portfolio of […]
03.01.2023
Hybrid Work
The majority of businesses (58%) are encouraging a hybrid return to office in 2023 and beyond. One of the biggest challenges of a hybrid model is ensuring a consistent experience for employees and customers alike—regardless of where people choose to work or interact with a brand. Nearly all organizations (99%) believe that employee experience (EX) is important to customer […]
02.24.2023
Unified Communications
As the leading Cloud Communications Service Provider (CCSP), NWN Carousel enables organizations to effectively manage their Unified Communications & Collaboration platforms to deliver a Total Experience (TX) to accelerate growth. Total Experience includes the complete company experience, from the employee to the customer, and user. Read a full offering overview on our UC&C practice.
02.03.2023
Unified Communications
Town of Cary, North Carolina partnered with Cisco and NWN Carousel to put innovation to work. When CIO Nicole Coughlin needed to deliver a diverse list of services — ranging from town-wide wireless connectivity to a round-the-clock contact center — with a limited IT budget and staff she turned to NWN Carousel for its integrated […]
01.25.2023
Unified Communications
Hear about the transformation that Town of Cary, the second largest town in America, underwent a digital transformation as it stepped into the world of technology to connect with and enhance the lives of its citizens and employees.
01.12.2023
Unified Communications
In South Carolina and throughout the country, the pandemic forced public agencies to rethink their approach to hybrid work. As the leading Cloud Communications Service Provider (CCSP), NWN Carousel enables state and local governments to fully realize the benefits of work from anywhere. Our newly awarded South Carolina statewide contract for VOIP, Contact Center and […]
11.02.2022
Contact Center
A new survey from ESG* and NWN Carousel sponsored by Cisco finds that the immense collaboration surge — driven by an increase in remote and hybrid work environments — has pushed companies to centralize workflows, efficiently manage projects, and facilitate real-time interaction between employees. Yet many of these platforms still lack the ability to integrate with […]
10.10.2022
IT Outsourcing
The American Rescue Plan Act (ARPA) With $1.9 trillion made available to organizations across the country spanning every industry, the American Rescue Plan Act of 2021 or ARPA, provides organizations with funding needed to modernize their technology environments. Despite the potential benefits and opportunities, interested government agencies, education institutions and healthcare organizations still find themselves […]
04.07.2022
Cisco
Our partnership with Cisco provides the solutions, and services, necessary to transform organizations to a modern work-from-everywhere world. Read this solution brief to learn more about how our remote worker & public safety bundles prepare the workforce for the future of hybrid work.
01.14.2022
Avaya
Together with Avaya, NWN Carousel offers flexible, secure and innovative unified communications and contact center solutions through our Diamond partnership. Read this solution brief to learn more about the power of NWN Carousel + Avaya’s cloud, and on-prem, solutions.