Contact Center
Trends focus on AI applications as the gateway to customer care in the contact center, and collaborative tools encompassing automated scheduling, smart task delegation, and predictive analytics. Additionally, the focus extends to Zero Trust security and self-service video support, as well as easy device management with voice recognition. These trends collectively signify an effort to […]
01.08.2024
Contact Center
NWN Carousel and Cisco’s Path to a Better Future As a technology company, in collaboration with our partner Cisco, we recognize the significance of our role in fostering sustainability objectives. We are committed to offering pioneering solutions that empower our customers to embrace sustainable technologies and facilitate their transition towards a more environmentally friendly future.
06.02.2023
Modern Work
At NWN Carousel, sustainability is central to our mission of transforming the employee and customer experience, and we believe that our approach to sustainability is closely aligned with the goals of our customers, partners, employees, and investors.
03.01.2023
Contact Center
A new survey from ESG* and NWN Carousel sponsored by Cisco finds that the immense collaboration surge — driven by an increase in remote and hybrid work environments — has pushed companies to centralize workflows, efficiently manage projects, and facilitate real-time interaction between employees. Yet many of these platforms still lack the ability to integrate with […]
10.10.2022
Modern Work
– NWN Carousel and Aruba Networks Businesses have adapted to hybrid work with the work-from-anywhere model. It is now more important than ever to redesign your office for hybrid work. This flexible work schedule has created stress points on how to manage employees on-site and remote to minimize challenges, boost productivity, and maintain engagement. Creating […]
09.06.2022
Modern Work
Businesses have adapted to hybrid work with the work-from-anywhere model. It is now more important than ever to redesign your office for hybrid work. This flexible work schedule has created stress points on how to manage employees on-site and remote to minimize challenges, boost productivity, and maintain engagement. Creating a consistent experience for all employees […]
UC
eBook: Manage Your Unified Communications Journey from Anywhere Businesses have amplified their focus on enabling hybrid work, supporting productivity from anywhere, and consistently delivering an optimized user experience. These imperatives are creating stress points within the IT organization and are generating renewed emphasis on operational efficiency and the value of cloud consumption models that enable […]
07.13.2022
IT Outsourcing
The American Rescue Plan Act (ARPA) With $1.9 trillion made available to organizations across the country spanning every industry, the American Rescue Plan Act of 2021 or ARPA, provides organizations with funding needed to modernize their technology environments. Despite the potential benefits and opportunities, interested government agencies, education institutions and healthcare organizations still find themselves […]
04.07.2022
UC
Is your organization prepared to meet the evolving demands of the increasingly hybrid workplace? Here’s your guide to successfully navigating the changing tech requirements of hybrid work as you strategize next steps.
03.18.2022
UC
Read this 2022 Technology Trends eBook to learn more about what the future holds including ways to overcome more security scrutiny, budget constraints, shipping challenges… and so much more!
01.14.2022