Solution Brief

Experience Management Platform

AI-Powered Managed Services Delivered by the Experience Management Platform (EMP)

For organizations seeking a modern work environment, NWN Carousel’s Experience Management Platform (EMP) provides visibility, insights, and control. EMP is a service delivery platform designed to provide next-generation AI-Powered Managed Services. By integrating the systems, tools, workflows, and processes, EMP helps customers transform support, consolidate operations, improve customer experience, and drive adoption. Download Brief

02.27.2024

Contact Center

The Leading Cloud Communications Service Provider for the State of Florida

NWN Carousel delivers modern secure, innovative, and scalable cloud solutions for major private and public sector organizations. We hold notable telecom contracts in Florida such as SUNCOM and NASPO, as well as numerous nationwide contracts. Our integrated portfolio of IT solutions, and services, provides support for a modern-day hybrid workforce.

05.12.2023

Security

Secure your Hybrid Work Environment with Next Generation Firewalls

Benefits of a NGFW IT leaders must move beyond the concept of a single firewall perimeter and embrace a new hybrid model. NWN Carousel’s Firewall Best Practices Assessment Services, empower our customers to establish the firewall as their foundation to implement robust security. A complete network refresh isn’t always necessary to improve security. Whether you […]

01.19.2023

Modern Work

Secure Hybrid Work Assessment

Five Steps to a Secure Hybrid Work Assessment A well-designed Secure Hybrid Work architecture provides you with a solid foundation upon which your employees can securely conduct their work, regardless of their location or device, in a consistent fashion, ensuring the employee experience is not only secure, but also fosters productivity. NWN Carousel’s fixed-price, 5-phase […]

IT-as-a-Service

As-a-Service Consumption Model for Cloud Services

Shifting to a “As-a-Service” Model The as-a-service or pay-as-you-go service model reduces redundancies in your cloud communications and technology stack. It gives you access to the latest technology and lowers the costs associated with depreciating assets and costly equipment upgrades. Advantages of the “As-a-Service” Model ✔ Transition from CapEx to OpEx✔ Lower upfront investment using with pay-as-you go pricing✔ Consolidate & manage […]

01.16.2023

Unified Communications

NWN Carousel Delivers Unified Communications
to South Carolina

In South Carolina and throughout the country, the pandemic forced public agencies to rethink their approach to hybrid work. As the leading Cloud Communications Service Provider (CCSP), NWN Carousel enables state and local governments to fully realize the benefits of work from anywhere. Our newly awarded South Carolina statewide contract for VOIP, Contact Center and […]

11.02.2022

Contact Center

Delivering a Fully Integrated Cloud Contact Center Experience

Whether you need to provide your agents with easy access to specialists or seamlessly move calls between Microsoft Teams and Five9, NWN Carousel’s fully integrated Contact Center and Unified Communications offering – together with our white glove managed services – creates an integrated agent and customer experience. Discover the benefits of a Five9 + Microsoft […]

10.24.2022

Public Safety

Digital Transformation in Public Safety

Modern public safety operations require secure, continuous connectivity with access to mission-critical applications for every emergency.   Whether you’re ready for cloud transformation or wish to keep your communications on-premise, our Public Safety experts will help streamline your workflow and operations for dispatch, field response and reporting, and records management functions.  Our Public Safety Practice solutions […]

09.20.2022

Cloud

Public Safety Bundle

IT leaders across the nation are responsible for new public safety requirements within the educational landscape. They need to deliver both effective learning tools and robust infrastructure, as well as implement new compliant technologies that are required to help protect our schools. NWN Carousel has provided public safety telecommunications and technical expertise to K-12, higher […]

08.30.2022

Resource

Transform Your Hybrid Work Experience

NWN’s UCaaS Offering Powered By RingCentral Digital transformation, the demand for hybrid working environments, and increased competition across industries have accelerated organizations’ move to the cloud. As the leading integrated cloud communications service provider and your trusted advisor, NWN Carousel brings order out of chaos, allowing organizations to fully realize the benefits of frictionless collaboration. […]

07.27.2022