Past Event
Always On Virtual Series | Beyond Siri and Alexa – Real-time AI Speech Analytics for the Enterprise
2.14.2021 | 1:00 PM - 2:00 PM ET
Overview
Utilizing AI speech analytics is a must-have tool to delight customers. Without a reliable internal infrastructure that includes strategy, people, and process, the tool’s investment will not be realized, leading to a lack of user adoption, and ultimately the technology will be put on the shelf.
Join us to learn more about how Gridspace can integrate with your existing Contact Center to enhance the user experience, security, and improve agent productivity. We’ll be covering the following topics:
- A blueprint for success
- How to take speech analytics to the next level
- How emerging solutions are providing insights and delivered results in the following areas:
- Voice of the Agent
- Voice of the Customer
- Voice of the Business
Presenters
Jason Viera
Chief Technology Officer, NWN Carousel
Jason Viera
Chief Technology Officer, NWN Carousel
Jason Viera is Chief Technology Officer for NWN Carousel. As CTO, he is responsible for spearheading and shaping the vision of Carousel’s technology strategy to help innovate and cultivate new opportunities for its more than 6,000 clients. As CTO, Jason is laser-focused on continuously strengthening Carousel’s range of services and solutions and ensuring client satisfaction through the company’s engineering talent and masterfully designed solutions. Jason is the driving force behind the launch of Carousel’s Office of the CTO whose mission is to align the company’s engineering talent with customers to advance their business outcomes. Through client engagement activities, The Office is responsible for driving unbiased strategic innovation for both Carousel and its customers. Additionally, The Office vets and adds new technology solutions to its portfolio to provide further value to customers as they continue their digital transformation journey. Before serving as CTO, Jason was previously Senior Director of Infrastructure Solutions for Carousel. In this role, he worked with customers across multiple verticals to address their challenges with end-to-end architectures to meet their business and technical requirements. Prior to Carousel, he served in several engineering and leadership positions for Cisco Systems, Amgen, and Proctor & Gamble. Jason is a Tech10 Award winner, a member of the Forbes Tech Council, and is a frequent contributor to Network World, CRN, Channel Futures, and several other leading IT and business publications. Jason has over two decades of industry experience and more than a dozen industry certifications.
Lee Tannenbaum
VP, Business Development and Partner Sales Gridspace
Lee Tannenbaum
VP, Business Development and Partner Sales Gridspace
Lee is a revenue-driven sales executive with over 20 years’ experience selling enterprise software and hardware plus building new markets in start-up environments and international enterprise software companies.
He has a proven record of driving strong sales results against target plans in surging software and software related services businesses in Retail, Aerospace, Technology, Financial, Telecom and Healthcare sectors.
Lee is resourceful in exceeding sales quotas in record-breaking time while implementing strategic planning and solution selling tactics for bottom-line profitability and has sold multi-million dollar enterprise solutions to Fortune companies – Google, Amazon, Kaiser Permanente, Verizon Wireless, AT&T Wireless, Walmart, Microsoft, Bank of America, Apple and Boeing.