Utilizing AI speech analytics is a must-have tool to delight customers. Without a reliable internal infrastructure that includes strategy, people, and process, the tool’s investment will not be realized, leading to a lack of user adoption, and ultimately the technology will be put on the shelf.

Join us to learn more about how Gridspace can integrate with your existing Contact Center to enhance the user experience, security, and improve agent productivity. We’ll be covering the following topics:

  • A blueprint for success
  • How to take speech analytics to the next level
  • How emerging solutions are providing insights and delivered results in the following areas:
    • Voice of the Agent
    • Voice of the Customer
    • Voice of the Business