Avaya ENGAGE: Connect with an Expert
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Presenters
Jeff Gardner
Chief Executive Officer, NWN Carousel
Jeff Gardner
Chief Executive Officer, NWN Carousel
Jeff is an established veteran of the communications and networking industries. He is a visionary with a proven track record of building Carousel through innovative growth plays, consistently staying one step ahead of the technology curve. Since co-founding the company in 1992, he has transformed Carousel from cabling to the cloud – evolving the company from a thriving source of collaboration and network technologies to a holistic professional and managed services provider offering cloud-based solutions. Under Jeff’s leadership, Carousel has grown both organically and through eight strategic acquisitions, enjoying 23 consecutive years of profitable growth. Jeff’s penchant for success stems from more than a sharp eye for corporate progress. He has a distinct ability to anticipate customer needs and is fueled by a passion to help his clients become true innovators and leaders in their markets. Connecting every day with customers, Jeff is committed to providing a personal focus and ensuring that Carousel delivers a positive impact on each client’s business. He applies the same level of personal focus to the entire Carousel team. As the business grows, he takes great care to protect Carousel’s values-led culture and ensure the company continues to be one of the best places to work.
Jim Marsh
Chief Revenue Officer, NWN Carousel
Jim Marsh
Chief Revenue Officer, NWN Carousel
Jim is responsible for the strategy and evolutionary growth of Carousel’s entire business – spanning across the full range of Carousel’s technology and service offerings. As a dynamic leader of the Carousel executive team, he oversees the direction and execution of Carousel’s sales, engineering, business development, and marketing initiatives. With a relentless focus on customer success, Jim works closely with Carousel services to steadily increase customer loyalty and drive growth across all industries and market segments. Since Jim joined Carousel in 2001, he has overseen six acquisitions, his organization has expanded to over 350 professionals, and the company’s revenue increased over 6,000%. As a result, Carousel has been honored seven times as one of Inc. 500 fastest-growing companies. Jim is committed to ensure that while Carousel grows, the organization maintains its customer-centric mission to create value by helping clients achieve their desired business outcomes. He is passionate about transforming the way customers work and run their business – helping them to connect and collaborate the way today’s IT users demand and to modernize their networking infrastructure. Jim played a pivotal role in Carousel’s entry into the managed services and cloud markets. He leads the organization to truly understand customer needs and positions Carousel as a strategic advisor who helps customers evolve and grow.
Jason Viera
Chief Technology Officer, NWN Carousel
Jason Viera
Chief Technology Officer, NWN Carousel
Jason Viera is Chief Technology Officer for NWN Carousel. As CTO, he is responsible for spearheading and shaping the vision of Carousel’s technology strategy to help innovate and cultivate new opportunities for its more than 6,000 clients. As CTO, Jason is laser-focused on continuously strengthening Carousel’s range of services and solutions and ensuring client satisfaction through the company’s engineering talent and masterfully designed solutions. Jason is the driving force behind the launch of Carousel’s Office of the CTO whose mission is to align the company’s engineering talent with customers to advance their business outcomes. Through client engagement activities, The Office is responsible for driving unbiased strategic innovation for both Carousel and its customers. Additionally, The Office vets and adds new technology solutions to its portfolio to provide further value to customers as they continue their digital transformation journey. Before serving as CTO, Jason was previously Senior Director of Infrastructure Solutions for Carousel. In this role, he worked with customers across multiple verticals to address their challenges with end-to-end architectures to meet their business and technical requirements. Prior to Carousel, he served in several engineering and leadership positions for Cisco Systems, Amgen, and Proctor & Gamble. Jason is a Tech10 Award winner, a member of the Forbes Tech Council, and is a frequent contributor to Network World, CRN, Channel Futures, and several other leading IT and business publications. Jason has over two decades of industry experience and more than a dozen industry certifications.
Dan Tassone
Chief Revenue Officer, NWN Carousel
Dan Tassone
Chief Revenue Officer, NWN Carousel
Dan is responsible for Carousel’s eastern and south central U.S. sales organization and plays an integral role in building and leading the company’s growth plans. He has nearly 25 years of IT experience and holds an impressive track record of building, managing, and motivating sales teams. At Carousel, he continues to successfully grow Cisco business at record numbers YoY and has been instrumental in increasing cloud and managed services sales. Prior to Carousel, Dan ran sales teams as EVP of Sales for Consultedge and VP of Sales for SPS, both focused in the IT integrator space and nationally recognized by Avaya and Cisco as top partners.
Jonathan Buckle
Vice President of Sales, West, NWN Carousel
Jonathan Buckle
Vice President of Sales, West, NWN Carousel
Jonathan is responsible for the sales organization for the western United States where he is hyper-focused on driving strategic growth initiatives and fostering strong customer relationships in those regions. With more than two decades in technology, he is well-versed in leading business transformation and innovation for dynamic sales teams. Jonathan joined Carousel from Avaya, where he spent nearly 14 years in leadership roles around Europe, ultimately running global initiatives for the company since 2014. Most recently, he served as Area Channel Leader where he drove more than $250M in revenue. During his tenure at Avaya, he helped architect and implement tools and processes to drive the global sales transformation program, including a massive Salesforce integration. Additionally, Jonathan has led teams keenly fixated on strategic engagement and customer experience and brings that focus in support of Carousels Customer Success Obsessed mission.
Rick Houlihan
VP of Cloud Solutions, NWN Carousel
Rick Houlihan
VP of Cloud Solutions, NWN Carousel
Its an exciting time to explore cloud solutions with Avaya and Carousel. Whether its messaging, voice, video, web conferencing, contact centers, or more, we can explore how to partner with the right company for evaluation, transition, deploying, and supporting anything and everything in the cloud. I look forward to talking to you about flexibility, scalability, and how to choose the best consumption model for your needs.
Tony McQueen
VP, UC & Collaboration, NWN Carousel
Tony McQueen
VP, UC & Collaboration, NWN Carousel
Over 20 years’ experience in the Unified Communications and Collaboration space. Focusing on multi-vendor solutions that seamlessly integrate, providing our customers a best of breed approach while they start their digital transformation initiatives.
Mark Damphousse
Director of Managed Services, NWN Carousel
Mark Damphousse
Director of Managed Services, NWN Carousel
Whether you are exploring the latest software upgrade, subscription model or cloud migration options for your collaboration and/or contact center needs as part of your business transformation strategy, one thing often overlooked is supporting the environment. I look forward to discussing managed services solutions can help accelerate projects and potential support gaps you need to prepare for as you make your migrations come to life.
Paul Berardis
Director - Contact Center Professional Services, NWN Carousel
Paul Berardis
Director - Contact Center Professional Services, NWN Carousel
Technology professional with extensive experience designing and delivering complex contact center solutions, building operational support teams, and consistently achieving business goals. Viewed as a highly collaborative, results-oriented leader with a strong understanding of technology and business operations.
My focus and passion surrounds modernizing the contact center experience, inclusive of omnichannel, AI, chatbot, social media, CTI, IVR, Workforce Management and Optimization, and cloud computing. My technology background is both wide and deep. I excel in the design and delivery of solutions that are technically achievable, financially viable, drive efficiencies to address the needs of all stakeholders.
I leverage a varied work history from entrepreneurial business ownership, to senior director of the nation’s leading non-emergency medical transportation provider, responsible delivering 65 million trips annually.
Outside of work you can find me enjoying time with my family, riding, repairing and restoring motorcycles, or having outdoor fun hiking, kayaking, skiing/boarding, and the like.
Keisha Powell Burgess
Senior Systems Engineer, NWN Carousel
Keisha Powell Burgess
Senior Systems Engineer, NWN Carousel
Keisha Powell Burgess is a Senior Systems Engineer at NWN Carousel. Working in the technology industry for over 20 years, Keisha helps global enterprises to design and architect collaboration and contact center solutions. She has a passion for partnering with IT executives and business leads to solve technology challenges every day. Her focus on helping organizations to strategically enhance their customer experiences and improve efficiency within their operations is what drives her success. Keisha’s enthusiasm for working with her customers is only matched by her devotion to her family and friends. She is a loving wife, mother and mentor and happily spends weekends on the sidelines cheering on her son’s teams. She resides in Boston, MA and enjoys spending time in nearby Cape Cod with her family.
Jim Middleton
Senior Manager of Solution Architecture, NWN Carousel
Jim Middleton
Senior Manager of Solution Architecture, NWN Carousel
With the emergence of virtualization; private, hybrid and public cloud; and shifts in CAPEX versus OPEX models, what path aligns with corporate business objectives? Sit down and discuss the options, benefits, and pitfalls on the path ahead.
Christopher Gandees
Solutions Architect, NWN Carousel
Christopher Gandees
Solutions Architect, NWN Carousel
Are you concerned that youre the tip of the technology spear or perhaps youre feeling left behind? As a former customer in the Higher Ed vertical prior to celebrating 10 years with Carousel later this year, I can offer a unique perspective on the dynamic changes that are occurring in our industrys landscape and their impact on your business.
DJ Jones
Manager of Provisioning, NWN Carousel
DJ Jones
Manager of Provisioning, NWN Carousel
With businesses moving to SIP so quickly, it’s opened up many equipment and services provider options, but has also lead to confusion about what is best for your environment. As you move or consider moving to SIP–whether it’s trunks, remote worker, SIP phones, or SIP adjunct application–gain clarity and get your questions answered about implementation and how to improve your UC environment.