Past Event
October eXcellerate – Simplify, Streamline, and Secure Your Cloud Contact Center Experience
10.20.2022 | 1:00 PM - 2:00 PM ET
Overview
Save budget and automate with an integrated Five9 & Microsoft solution delivered by our Experience Management Platform
Organizations are realizing the advantages of Microsoft Teams for modern communication, but the need for a connected Contact Center is a big requirement. Five9’s intelligent Contact Center provides a unified, out-of-the-box integration to ensure that back-office experts are easily accessible, so more interactions are resolved the first time.
By joining industry-leading contact center software from Five9 with collaboration tools from Microsoft Teams along with trusted UCaaS solutions from NWN Carousel, this powerful new platform streamlines the contact center experience for both agents and customers.
Delivered through NWN Carousel’s award-winning Experience Management Platform (EMP) for easy deployment and monitoring, along with high-touch support services, it’s the leading platform of choice!
Learn more about an enhanced CX Experience:
- FCR tied to customer satisfaction & Net Promoter Score
- Agent-Expert consultation, the Five9 UC integration with Teams
- Telephony connect offers a Five9 to Teams cloud-to-cloud integration
- Choosing best-of-breed, high performing & scalable solutions
- Manage an end-to-end solution & combine apps for a single pane-of-glass
Speakers
- Andrew Gilman, Moderator, CMO NWN Carousel
- Kevin Basden, VP, Contact Center, NWN Carousel
- Tony McQueen, VP, UC&C, NWN Carousel
- Brandon Viamonte, Alliances Manager-Microsoft, Five9
Attend the webinar to book a contact center integration demo and receive a thank you gift!
Presenters
Kevin Basden
Contact Center Lead
Tony McQueen
VP, UC & Collaboration, NWN Carousel
Tony McQueen
VP, UC & Collaboration, NWN Carousel
Over 20 years’ experience in the Unified Communications and Collaboration space. Focusing on multi-vendor solutions that seamlessly integrate, providing our customers a best of breed approach while they start their digital transformation initiatives.
Andrew Gilman
CMO, NWN Carousel
Andrew Gilman
CMO, NWN Carousel
Andrew Gilman is the CMO and VP Alliances responsible for transforming NWN’s Company Branding and Storytelling, Corporate Communications, Press and Analyst Relations, Demand-Generation, Strategic Alliances, Field Marketing and Digital Marketing functions. Andrew brings over 15 years leading successful go-to-market (GTM) organizations for venture-backed, and publicly traded (B2B) technology companies, most recently as the Chief Customer Officer for Immuta – a pioneer in data governance for AI – where he led global sales and marketing resulting in their $20M series B. Prior to Immuta, he held several executive positions at Actifio including General Manager for their SaaS and Software portfolio, and as a founding member of the marketing team where he built and operated the demand generation, inside sales, corporate and channel marketing teams globally. Before Actifio, Andrew led solutions marketing for EqualLogic (acquired by Dell for $1.4B). Prior to Dell, he held a variety of product marketing leadership roles at EMC including leading marketing for the mid-range storage software portfolio, after graduating from EMC’s Marketing Leadership Development Program (MLDP). He frequently contributes articles to industry publications, can be found speaking at industry events and has served as an advisor to emerging technology startups. Andrew earned a B.S. in Business Administration from the Boston University School of Management, and lives outside of Boston with his wife, son and daughter.
Brandon Viamonte
Alliances Manager, Five9