America’s Public Safety Answering Points (PSAPs) need to ensure they deliver emergency services quickly, reliably and professionally. Working with our NG9-1-1 system partners—and backed by our state-of-the-art Network Operations Center (NOC), which proactively solves problems before they emerge—we provide a complete, interoperable family of remote and onsite services.

How We Can Help

A trusted national provider of NG911 solutions, our public safety experts support and deliver mission critical systems to more than 1,500 9-1-1 seats across nearly 200 locations. We offer our public safety clients the following benefits:

24x7 Critical Support

We offer around-the-clock support via our 10,000-square-foot, 24×7 Service Center and 100-seat Network Operation Center (NOC) that supports mission critical solutions for an increasing number of Public Safety Answering Points (PSAPs).

Constant Monitoring

Your entire infrastructure—inclusive of networks, NG9-1-1 applications, hardware, software, server and workstation operating systems—is monitored by our engineering team.

Leading Engineer Support

We support your unique business needs with our Tier 3 experts that are in turn supported by Tier 4 engineers from the more than 30 manufacturers that supply dedicated resources to support our approach to customer satisfaction.

With the new emergency call handling system from Carousel, we have significantly upgraded and enhanced our ability to deliver superior public safety services to Manatee County residents. Seconds literally save lives, and we can now respond faster and with greater precision thanks to our new 911 systems. We are confident that we can continue to provide dependable and responsive service to our community now and into the future.

Bob Smith Director of Public Safety, Manatee County Government
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