Mission Critical 9-1-1 Communications

More than 200 Public Safety Answering Points rely on us to deliver emergency services quickly, reliably, and professionally. Working with our NG9-1-1 system partners—and backed by our state-of-the-art Network Operations Center, we proactively solve problems before they emerge.

 

Watch Baltimore 9-1-1
 NWN Carousel Reachs $6.5M Public Safety Deal: City of Baltimore 9-1-1 callers speak in their native language, supported by AI and translated on the call center employee’s screen.

90% Faster Response Times

Learn how NWN Carousel provides text to 9-1-1 real-time translation in 135+ languages for one of the county’s busiest PSAPS at 1.3M calls per year.

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AI Can Help 9-1-1 Admins & Dispatchers

Advancements in technology, integrating Artificial Intelligence (AI) into NG9-1-1 upgrades presents a transformative opportunity to enhance public safety and emergency response capabilities.

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Reliable, Secure Public Safety

Together with our public safety partners, Motorola, MicroAutomation, Carbyne, RapidSOS, Convey911 and Exacom, we meet the diverse communication needs of both small and large PSAPS.

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Let us help you exceed your agency goals.


With a rich history in public safety communications, NWN Carousel exceeds customer expectations through extensive technical expertise in IP telephony, data networks, and call center applications. Our call handling solutions play a crucial role in connecting, locating, and delivering life-saving communications to cities, counties, police, fire, EMS and local 9-1-1 PSAPs.

“As the Operations Manager for a 911 district in Texas, I have been following the proposed Alyssa’s Law, and have direct experience with Ray Baum’s Act and Kari’s law compliance.

I have experienced what happens with large 9-1-1 call centers when the information is not shared correctly. With guidance from NWN Carousel, you can be rest assured through the process and steps needed to become compliant, and ultimately ensure a faster response.”

Roberto Gutirrez, Operations Manager, Montgomery County, 911 District, Texas

Next-Gen 9-1-1 Public Safety

Explore More by Industry
Public Sector

Public Sector

Meeting the urgent needs of local government is challenging. We make it simple. Our as-a-service solutions in contact center, networking, devices, collaboration, and secruity rapidly enhance essential services to residents.
Healthcare & Life Sciences

Healthcare & Life Sciences

Pioneering innovative solutions that set the groundwork for a healthcare future that is more interconnected, secure, and sustainable. Modernize your IT infrastructure to enhance communications, optimize networks, and fortify security.
Education

Education

Secure, connected learning environments for K-12 & Higher Ed. Modernize your network and collaboration infrastructure to better serve the communications, networking, and security needs of your campus.

Ready to talk about what’s next for your organization?

We’re always eager to talk about the details of your specific industry needs. Speak to one of our experts today!

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