There are so many components that go into a best-in-class retail IT strategy today—from upgraded WiFi to digital signage to omnichannel strategies. And today’s digitally-savvy consumers are looking for a personalized, interactive shopping experience, whether in your brick-and-mortar store or online shop. We work with local and national retailers to provide services and solutions to help you gain greater visibility into the customer experience, improve operational efficiencies, increase order fulfillment and encourage collaboration between stores and supply chain partners.
A new study from NewVoiceMedia indicates that companies lose more than $62 billion due to poor customer service.