Retail

Delivering unique solutions to turn consumer interactions into transactions

There are so many components that go into a best-in-class retail IT strategy today—from upgraded WiFi to digital signage to omnichannel strategies. And today’s digitally-savvy consumers are looking for a personalized, interactive shopping experience, whether in your brick-and-mortar store or online shop. We work with local and national retailers to provide services and solutions to help you gain greater visibility into the customer experience, improve operational efficiencies, increase order fulfillment and encourage collaboration between stores and supply chain partners.

How We Can Help

Our deep technical expertise and partnerships with industry leaders allow us to bring you best-of-breed solutions that allow you to improve the client experience.

Upgraded Infrastructure

Whether it’s ensuring you have upgraded WiFi or stronger network access control, upgraded infrastructure can make a difference when it comes to customer loyalty and sales. We help you identify the current gaps in your existing infrastructure and make the necessary upgrades to get you to your desired future state.

Enhanced Security

With data breaches significantly impacting consumer confidence, having a sound security strategy for both your in-store and online shops is paramount. We assess your threat vectors, build an integrated security strategy for you and provide ongoing support to mitigate risk.

Interactive Experiences

From leveraging push notifications for in-store coupons to relying on in-store positioning to more strategically align your sales reps with your customers, there a number of ways in which you can enhance your customer experience. Push the envelope when it comes to a personalized, interactive experience.

Looking to Redefine Your Retail Experience?

Speak to an expert

A new study from NewVoiceMedia indicates that companies lose more than $62 billion due to poor customer service.

NewVoiceMedia
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