Stephen joins Carousel from Cigna, where he most recently served as an IT Senior Director in Cigna’s Global IT Organization. In this role, he was responsible for customer contact center, adjunct applications, and customer facing solutions supporting Cigna’s Global Customer Care Centers—a workforce of more than 26,000 agents in 40 global centers.  Stephen previously spent six years as a VP of Professional Services for eLoyalty Corp. leading contact center technology implementation and optimization services. Stephen holds an M.S. in Finance from the University of Notre Dame and a B.S. in MIS from the University of Maryland. He is currently pursuing his Doctorate of Business Administration with DePaul University.