NWN Carousel Awarded VoIP Contact Center and IVR Contract for Serving South Carolina State and Local Government
NWN Carousel delivers AI-powered technology solutions for the modern workplace. We are very excited and committed to supporting state and local government here in South Carolina with our strategic partnership with Microsoft. As a finalist of the Microsoft Partner of the Year 2024 for Teams Meetings, Calling, and Devices, we are rolling out a tailored program for you and your agency to take advantage of.
South Carolina Services Contract Awardee
NWN Carousel was recently awarded the VoIP Services Contract (4400030155). This agreement gives our teams the ability to bundle solutions to support your initiatives as they relate to communications/collaboration, employee experience, supporting hybrid work and much more.
NWN Carousel – Differentiators
1. Modern Work
Experience Management Platform (EMP)
NWN Carousel’s multi-technology management platform delivers a unified view into your whole environment – from core to cloud – offering advanced analytics, real-time insights, service desk capabilities, and proactive alerts as a single source of truth.
- Procure DIDs (Direct Inward Dialing) available for assignment in under five minutes!
- Deploy Teams Calling in 30 minutes for initial SBC integrations
Direct Routing as a Service (DRaaS)
Unlimited inbound calling – average cost savings of 50% when compared to other VoIP solutions
2. Modernize Technology With Our Visual Collaboration & Workspace Solutions
- Improve operational efficiency, increase productivity, and predictable costs
- Expert design, implementation and consolidation of end-to-end visual workspaces
- Increased scalability and high levels of satisfaction while minimizing disruptions and business risk
- Our Experience Management Platform can support existing on-prem technology while interoperating with Microsoft Teams
- 🚀 Promotion 🚀 Book your FREE Modern Work assessment (📅 Hurry! Schedule your appointment!)
3. Compliance and Security
- EMP – Proprietary software with native support for Microsoft Teams
- Redundancy and all-inclusive industry-leading support
- Native support for e911 and Dynamic e911 while meeting requirements for Alyssa’s law, Kari’s law and Ray BAUM’s act
4. Managed Services
- Seamless transition from project management to implementation
- Access to EMP
- Enhanced monitoring capability of Teams calling via Graph API
- Event, incident, and problem management
- System administration
- MAC and functional system changes, i.e. Auto Attendant, Call Queue, User Admin etc.
“NWN Carousel helped us design and implement our hosted VoIP telephony, Contact Center, and Unified Communications solution using South Carolina’s Telecom Contract. They provided us with custom insights and analytics, reporting capabilities, and advanced security integrations. We also benefited from their consultative advice throughout the project implementation process.”
Rod Davis, Bureau Chief, Enterprise Application and End User Services
South Carolina Department of Health & Human Services
Program Benefits
