TEX-AN Services Contract Awardee
NWN Carousel was recently awarded the TEX-AN Services Contract (DIR-TELE-CTSA-014). This agreement gives our teams the ability to bundle solutions to support your initiatives as they relate to communications/collaboration, employee experience, supporting hybrid work and much more.
NWN Carousel – Differentiators
1. Hybrid Work
Experience Management Platform (EMP)
NWN Carousel’s multi-technology management platform delivers a unified view into your whole environment – from core to cloud – offering advanced analytics, real-time insights, service desk capabilities, and proactive alerts as a single source of truth.
- Procure DIDs (Direct Inward Dialing) available for assignment in under five minutes!
- Deploy Teams Calling in 30 minutes for initial SBC integrations
Direct Routing as a Service (DRaaS)
Unlimited inbound calling – average cost savings of 50% when compared to other VoIP solutions
2. Modernize Technology with Microsoft Teams Rooms (MTR)
- Our Room-as-a-Service (RaaS) bundle offers an OpEx solution with predictable costs
- Average cost savings of up to 80% vs. legacy on-prem solutions
- Buy back existing hardware (option)
- Our Experience Management Platform can support existing on-prem technology while interoperating with Microsoft Teams
- 🚀 Promotion: Earn up to $17,000 🚀 in incentives for your Microsoft Teams Room (📅 Hurry! Schedule your appointment!)
3. Compliance and Security
- EMP – Proprietary software with native support for Microsoft Teams
- Redundancy and all-inclusive industry-leading support
- Native support for e911 and Dynamic e911 while meeting requirements for Alyssa’s law, Kari’s law and Ray BAUM’s act
4. Managed Services
- Seamless transition from project management to implementation
- Access to EMP
- Enhanced monitoring capability of Teams calling via Graph API
- Event, incident, and problem management
- System administration
- MAC and functional system changes, i.e. Auto Attendant, Call Queue, User Admin etc.