IT leaders are waging an important battle every day. We’re expected to be at the forefront of innovation—influencing and compelling our organizations to move toward business transformation while also keeping the lights on. But innovation and growth initiatives are inherently competitive with IT run activities and, unfortunately, the latter seems to win every time. Consequently, we’re losing the war.

Think of your own IT department for a second: what percentage of your department’s time is spent innovating versus completing chore tasks? Many organizations spend as much as 90% of their time on such tasks. Even the best organizations struggle to bring their run below 65%. Most continue to lose ground as they increase efforts and expenditures to support the run of IT systems.

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