Carousel Ramps Up Customer Success Focus With New SVP Role
Juan Gonzalez, NWN Carousel’ first-ever senior vice president of customer success, talks about how his new role combines all aspects of Carousel’s client relationships to establish “partnerships, not simply vendor relationships.”
NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allows our customers to learn, discover, work, and connect from anywhere – all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.com.