Two new predictive services – Business Critical Services and High-Value Services – announced today by Cisco, use artificial intelligence (AI) and machine learning (ML) to help businesses mitigate IT risk and anticipate failures. The new services are touted as a way for businesses to use advanced technologies to provide expertise that is tough to find.

Cisco says that the new services represent opportunity for partners to add to what they are already selling or to get started selling services as a part of their business.

“These services are offered with our partners in mind. They support partners being able to offer their customers an end-to-end solution,” Joseph Pinto, senior vice president with Cisco technical service, told us. Cisco Services is the vendor’s second largest business and 90 percent of the services business represents recurring revenue, he noted.

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