Jim Sullivan joined NWN Carousel – a Boston Business Journal Fast 50 company – as CEO in May 2019. His deep knowledge of the enterprise technology space came in handy starting March 14, 2020, when NWN Carousel’s customers started to flood the company with urgent pleas for help amid the emerging, global spread of the deadly coronavirus pandemic and the subsequent shutdown of commerce across many sectors.
Sullivan praises NWN Carousel’s long-standing mission to help customers overcome tech-related challenges and the “incredible people” throughout the company committed to that ideal.
In this episode of PNC C-Speak, hosted by Jon Bernstein, Sullivan shares the keys to succeeding at recruiting and retaining talent, the importance of communicating with customers, and some of the pivotal moments in his career that shaped his leadership style.
NWN Carousel is a leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and employee hybrid work experience for commercial, enterprise and public sector organizations. With over 5,000 customers throughout the U.S., NWN Carousel provides integrated unified communications, security, contact center, managed devices, visual collaboration, and advanced technology solutions—all powered by the Experience Management Platform (EMP).