Avaya and NWN Carousel Selected for New Communications Technologies to Boost Business Collaboration and Enhance Overall Fan Experience
BOSTON, August 29, 2011 — NWN Carousel, a leader in data networking and converged communications and Platinum-certified Avaya Connect Channel Partner, announced that it has been selected on an exclusive basis to install, manage and maintain next generation Avaya Unified Communications (UC) and collaboration solutions for the Boston Red Sox. These solutions improve the ability for Boston Red Sox staff to collaborate more easily and enhance services to fans.
Sam Kennedy, executive vice president and chief operating officer, The Boston Red Sox, commented: “These new collaboration tools help us improve the fan experience and customer service by allowing our team – regardless of where they are – to communicate more easily and efficiently, all while reducing costs by eliminating expensive conference calling and toll charges.”
Solution Overview
Avaya Aura® architecture and applications, including conferencing, mobility and contact center solutions, will help Red Sox staff work together more effectively regardless of their physical locations. The technology will support staff whether they are at Fenway Park; JetBlue Park, the Club’s Spring Training and Player Development Complex in Fort Myers, Florida; Anfield with Liverpool (UK) Football Club, which was acquired last year by the Red Sox’ parent organization, Fenway Sports Group; or attending away games, scouting expeditions and training camps.
The Avaya Flare® Experience will help provide an extra special touch to fans in luxury skyboxes and to the team’s executives. Delivered on the Avaya Desktop Video Device, the Avaya Flare Experience can serve as a kiosk or personal communications device with quick and easy access to real-time communications and collaboration tools including desktop video, social media, audio/video/web conferencing, multiple directory access, presence, instant messaging, and contextual history.
Traveling team members will have easy, real-time access to voice calls, features, directories, messages, etc. — just as if they were in Fenway — with their mobile devices tied into the team’s Avaya Aura enterprise communications via Avaya one-X® Mobile and Avaya one-X Communicator end-user clients.
Ticketing and customer service will be enhanced to better match customers with subject matter experts through dynamic management of the ever-changing contact center environment, so when interest in one particular area runs high, agents can be quickly moved into place to handle the volume.
“As with any industry, meeting today’s business collaboration challenges requires a fundamentally new approach to how you communicate,” said Joel Hackney, senior vice president, global sales and marketing & president, field operations, Avaya. “As a leading industry innovator in unified communications, we look forward to working with The Red Sox to deliver advanced capabilities to help them communicate more easily, efficiently and productively, while also positioning them to deliver new fan amenities.”
About Carousel
NWN Carousel designs, delivers and supports technology solutions that become the foundation of our clients’ businesses. This includes unified communications, virtualization, Voice over IP (VoIP), video conferencing and collaboration and data infrastructure solutions. Since Carousel was founded in 1992 we’ve grown an average of 30% – 50% per year with estimated 2010 revenues of over $200 million. Today we have over 5,000 customers, including 35 of the Fortune 100. Carousel has been recognized by both VAR and CRN Magazines as one of the top technology integrators in the US and we’ve been listed in the Inc. 500/5000 seven times.
Carousel is headquartered in Exeter, RI with over 1,000 employees working from offices in 23 offices nationwide, including over 250 service technicians deployed across the country.
Contact:
Jeff Touzeau
Public Relations
Hummingbird Media, Inc.
(914) 602-2913
jeff@hummingbirdmedia.com