Exeter, Rhode Island, January 24, 2013 — NWN Carousel, a leader in managed services, mobility, unified communications and visual communications, announced it has successfully completed the deployment of Cassidian Communications’ Sentinel® Patriot® 9-1-1 emergency call processing solution for American Medical Response (AMR) in Massachusetts.
The robust IP call processing solution is designed for progressive call centers and delivers geo-diverse 9-1-1 and administrative call processing from a fully integrated IP soft-switch.
“AMR is a leader in Medical Services and performs Emergency Medical Dispatch (EMD) for many PSAPS nationwide,” said Dan Grossman, director, public safety solutions, NWN Carousel. “As the requirements for emergency medical dispatch become stricter, AMR’s upgrade to Cassidian Communications’ Sentinel Patriot dispatch system gives the company an edge in securing contracts and providing the highest quality of secondary 9-1-1 service for EMD.”
With more than 80 locations across the United States, AMR is an expert in providing secondary PSAP services and is on the forefront of the next generation of 9-1-1 emergency medical response technology. By integrating Cassidian Communications’ Sentinel Patriot solution in its Eastern Massachusetts operations, as well as plans for implementations for future migrations of the software platform, AMR is poised to maintain its leadership as a trustworthy and highly capable provider of secondary emergency medical dispatch.
“As the first deployment of our fully redundant, IP-based Sentinel Patriot solution in the Commonwealth of Massachusetts, we are elated to work with the Carousel team and the fine people of AMR,” said Bob Freinberg, CEO for Cassidian Communications. “We consider it both an honor and privilege to support the AMR call-takers who help those in need every day, and we look forward to a long and mutually rewarding relationship in the years ahead.”
Whereas traditional 9-1-1 call systems were built on analog TDM infrastructure to support landline telephones, the ever-growing number of people cutting the cord and using only mobile phones has created a serious problem for 9-1-1 call processing centers. Next-generation 9-1-1 call processing systems like the Sentinel Patriot solution provide call center dispatchers with graphical location information about callers on cell phones, whether they are standing still or on the move, enabling quicker and more effective medical dispatch when emergencies arise.
Together with the aid of Cassidian Communications’ support technicians, Carousel designed and engineered the IP-based 9-1-1 solution around the Sentinel Patriot soft-switch system. The two companies are now jointly monitoring and managing the AMR solution remotely, ensuring it operates at peak efficiency. Carousel is providing Tier 1 and 2 technical support, and Cassidian Communications is providing Tier 3 support.
Carousel is leveraging its network operations center (NOC) to help AMR provide feet-on-the-street dispatch capabilities. With its expertise in servicing a variety of customers, Carousel guarantees AMR 24/7 remote monitoring of the solution and two-hour on-site dispatch support in the unlikely event a problem arises.
NWN Carousel consults, integrates and manages technology solutions that solve business problems and contribute to your organizations’ growth. This includes unified communications, managed services, virtualization, Voice over IP (VoIP), video conferencing and collaboration and data infrastructure solutions. Since Carousel was founded in 1992 we’ve grown an average of 25% – 40% per year with 2012 revenues of $355 million.
Today we have over 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by both VAR and CRN Magazines as one of the top technology integrators in the US and we’ve been listed in the Inc. 500/5000 seven times.
Carousel is headquartered in Exeter, RI with over 1,000 employees working from offices in 30 locations across the US, including over 250 service technicians deployed across the country. For more information visit https://nwncarousel.com
About Cassidian Communications
Cassidian Communications, an EADS North America company, is the world’s largest and most trusted source for mission-critical communications technologies, including next-generation 9-1-1 call processing platforms, emergency notification solutions and services, and P25 land mobile radio and LTE networks. For over four decades, Cassidian Communications has upheld its promise to keep people connected when it matters most, consistently designing solutions with an open mind and creating smarter ways to ensure all communities are safe. Today, the company supports more than 60% of all Public Safety Answering Points (PSAPs) in the United States, serving over 200 million people, plus hundreds of private sector businesses spanning diverse industries, including transportation, finance and healthcare industries, and Federal Civil and DoD operations globally. For Cassidian Communications, CRITICAL MATTERS™.
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