Exeter, Rhode Island, August 29, 2012NWN Carousel, a leader in data networking and converged communications, announced significant enhancements to SmartPoint, the company’s rich suite of managed service offerings which aims to help customers gain the operational advantages that only a proactive managed services solution can provide. SmartPoint 2.0 now offers advanced monitoring capabilities, enhanced voice applications and other valuable features.

Carousel first introduced SmartPoint as a best in class branded managed services practice back in June 2009, when it began consistently delivering high quality service and support to its many customers. SmartPoint 2.0, which is available now, builds on Carousel’s managed services expertise, which is considered to be among the finest in the channel.

“Businesses are looking for trusted partners to help them navigate the current IT world, as well as deploy and manage the next generation of voice, video and data solutions,” said Mark Damphousse, director of managed services, NWN Carousel. “SmartPoint 2.0 allows clients to right size their service delivery requirements and improve visibility into critical business applications with powerful service schematics, enhanced quality of service features and advanced reporting capabilities. More than 60 customers are already taking advantage of the new platform and they appreciate the advanced user interface and business service intelligence.”

Building a Platform for Success in Managed Services

Carousel’s strategy for managed services centers on three fundamental elements: people, process and technology. SmartPoint was developed to flexibly align with business processes and adapt to companies of many different sizes in many different vertical markets. Carousel is able to support its SmartPoint 2.0 offering with a highly experienced staff and monitoring tools that can provide peace of mind for businesses seeking a properly-integrated and focused managed services suite.

SmartPoint is delivered to customers in three core offerings, each designed to build a partnership between Carousel and customer IT departments:

  • SmartPoint Sentry provides customers’ IT staff with the latest tools in converged monitoring without requiring a large capital expenditure or a lengthy deployment process.
  • SmartPoint Wisdom provides additional features to optimize the performance of IT by adding industry expertise to in-house staff at a fraction of the hiring costs.
  • SmartPoint Flex provides managed Private Cloud solutions that support customers’ business technology infrastructures either on premise, in Carousel’s cloud facilities, or a combination of both.

These new offerings enable Carousel to tailor support solutions to individual customers service delivery and financial requirements. The improved tools provide greater visibility into the physical voice, video, data network and application infrastructure, allowing for enhanced proactive monitoring, management and reporting capabilities; helping Carousel’s expert staff to quickly identify and rectify problem areas before they can become a threat to a customer’s business operations.

For more information on SmartPoint 2.0, please contact Laura Spehar at 800-620-2385.

About Carousel

NWN Carousel designs, delivers and supports technology solutions that become the foundation of our clients’ businesses. This includes unified communications, managed services, virtualization, Voice over IP (VoIP), video conferencing and collaboration and data infrastructure solutions. Since Carousel was founded in 1992 we’ve grown an average of 30% – 50% per year with 2011 revenues of $326 million. Today we have over 5,000 customers, including 35 of the Fortune 100. Carousel has been recognized by both VAR and CRN Magazines as one of the top technology integrators in the US and we’ve been listed in the Inc. 500/5000 seven times.

Carousel is headquartered in Exeter, RI with over 1,000 employees working from offices in 30 locations across the US, including over 250 service technicians deployed across the country. For more information visit https://nwncarousel.com.