EXETER, RI — Sept. 10, 2019 — NWN Carousel, a leading national IT, managed services, and cloud provider with an unwavering focus on ensuring customer success, today announced it has received the highest Customer Experience Certification from Cisco. The achievement of the Advanced Level Specialization Certification in Cisco’s Customer Experience Specialization Program is testament to Carousel’s ability to best support customers throughout the lifecycle, while also helping customers accelerate innovation, reduce risk, and more quickly achieve their desired goals.
Carousel is one of only a small number of Cisco partners nationwide to receive Customer Experience Certification, with even fewer achieving the Advanced Specialization Level Certification. The certification is granted based on customer value-driven results validated by Cisco and a third-party tester, LIFTinnovate. The certification spans across multiple Cisco architectures including collaboration, data center, networking, and security. This specialization validates Carousel’s customer success excellence around Cisco products and services, while demonstrating its proven Customer Success methodology for delivering business value across all phases of the customer lifecycle.