Five9 Names NWN Carousel “2023 U.S. Partner of the Year”
Februrary 12, 2024 – Five9, the provider of the Intelligent CX Platform, announced the winners of its 2023 Global Partner Awards, recognizing NWN Carousel as its U.S. Partner of the Year for achievements of tremendous growth and customer satisfaction.
NWN Carousel, in collaboration with Five9, enables organizations to establish a smooth customer journey through the utilization of innovative contact center GenAI tools and automation. NWN Carousel’s intelligent services portfolio is delivered through its proprietary Experience Management Platform (EMP), accelerating time to business value while simplifying multi-cloud service management for technology professionals.
Five9 partners contribute significantly to the company’s growth, with partner-influenced business accounting for over 80% of total new bookings in 2023. The partner ecosystem includes over 1,400 partners globally, including many of the most influential advisors, managed service providers, CX-focused strategic consultants, systems integrators, and complementary technology leaders. By concentrating on the industry’s best routes to market and empowering partners to elevate their practices, Five9, together with their partners, has propelled the CX industry to unprecedented heights.
“At the core of our partner philosophy lies the commitment to cultivate a world-class partner ecosystem that values diverse avenues to success for our customers,” says Jake Butterbaugh, SVP, Global Partners, Five9. “We prioritize empowering partners through unparalleled enablement, tailored incentives, and programs rooted in integrity. Upholding these principles fosters a collaborative environment where innovation flourishes, and success becomes a shared journey between Five9, our partners, and our mutual customers. Our ongoing international expansion is made possible by our global partner ecosystem delivering accelerated time-to-value for cloud migrations, rapid deployments, richer analytics, and insight powered by the Five9 Intelligent CX Platform.”
The 2023 Five9 Global Partner Award recipients for outstanding achievement, innovation, and collaboration with Five9 include:
U.S. Partner of the Year: NWN Carousel
Canada Partner of the Year: TELUS International
EMEA Partner of the Year: Onecom
LATAM Partner of the Year: ICQ24
Global Partner of the Year: TELUS International
Systems Integrator Partner of the Year: Deloitte Digital
Technology Solutions Provider Partner of the Year: Intelisys, a ScanSource company
Technology Solutions Provider Partner of the Year: Telarus LLC
ISV Partner of the Year: Pindrop
Transformational Partner of the Year: British Telecommunications, plc
Transformational Partner of the Year: ServiceNow
IVA Innovation Partner of the Year: InflowCX, an Amplix Company
Voicestream Innovation Partner of the Year: Cresta
Breakthrough Partner of the Year: Bridgepointe Technologies
Breakthrough Partner of the Year: Daugherty Business Solutions
Breakthrough Partner of the Year: Presidio
Partner Excellence: Blackchair
Partner Excellence: CallTower
Partner Excellence: Exponential-e
High Performance Partner of the Year: AVANT
High Performance Partner of the Year: Babble
High Performance Partner of the Year: Nextiva
High Performance Partner of the Year: TDSYNNEX
Partner Marketing Excellence: Onecom
“The Five9 partner ecosystem is an important part of how we deliver value for our customers,” said Niki Hall, Chief Marketing Officer at Five9. “The Five9 innovation strategy is focused on empowering enterprises globally to build customer facing experiences that exceed expectations. With strong technology and go-to-market partnerships around the world, together we deliver best-in-class CX products and services to our customers. We’re excited to celebrate each partner that received 2023 Global Partner Awards as they exhibit the core values and drive to uplevel the contact center of the future with the Five9 Intelligent CX Platform.”
NWN Carousel is a leading Cloud Communications Service Provider (CCSP) that delivers flexible, hybrid workplace solutions for North America’s largest public and private sector organizations. Over 5,000 customers choose NWN Carousel for their award-winning Unified Communications and AI-Powered Contact Center Services, Secure Managed Devices, Visual Collaboration & Workspaces, and Intelligent Infrastructure to provide exceptional employee and customer experiences. The company’s intelligent services portfolio is delivered through its proprietary Experience Management Platform (EMP), accelerating time to business value while simplifying multi-cloud service management for technology professionals. With a 70+ NPS score from clients and 80+ eNPS score from employees, the company has consistently been ranked as a best place to work, grow, and thrive.