EXETER, RI – June 30, 2021 – NWN Carousel, the leading Cloud Communications Service Provider (CCSP) delivering solutions for today’s work-from-anywhere environment, today announced it has received the highest Customer Experience (CX) Certification from Cisco.

The achievement of the Advanced Level Specialization Certification in Cisco’s Customer Experience Specialization Program underscores NWN Carousel’s ability to best support customers throughout the lifecycle, while also helping customers accelerate innovation, reduce risk, and more quickly achieve their desired goals. The Certification was earned by two separate teams at the company; one which was renewed by the Customer Success Team within the former NWN Carousel’ organization (Carousel was recently acquired by NWN Corporation) and the other earned by NWN’s Engineering, Technology Operations, Customer Success Desk and Customer Experience organizations.

NWN Carousel is one of an elite number of Cisco partners nationwide to receive the Customer Experience Certification, with even fewer achieving the Advanced Specialization Level Certification. The certification granted based on customer value-driven results validated by Cisco and a third-party auditor, spans across multiple Cisco architectures including collaboration, data center, networking, and security. It also validates NWN Carousel’s Customer Success excellence around Cisco products and services, while demonstrating its proven Customer Success methodology for delivering business value across all phases of the customer lifecycle.

“Achieving the Advanced designation of this CX Specialization is a tremendous accomplishment for our organization and an acknowledgement that Customer Success is a growth pillar for NWN Carousel’s business,” said Jim Sullivan, President and CEO, NWN Carousel. “By consistently applying customer-centric business practices we enable the full realization of our customers’ technology investments.”

To attain this Advanced Level Specialization Certification, NWN Carousel was required to demonstrate its proficiency and expertise in three key areas:

  • People – NWN Carousel has prioritized the Customer Success Manager role to ensure customers maximize the value they generate from utilizing their solutions, while enabling the customer to ability to derive high return on their technology investments.
  • Processes – the company’s Customer Success practice, methodology, and metrics, ensure a mature, mutually beneficial, continuous engagement cycle.
  • Tools – NWN Carousel is equipped with a Customer Success platform and suite of tools for monitoring, profiling and licensing, as well as usage and adoption of products and services utilized.

Customer Success at Totango

Demonstrating the real-world application of the CX Specialization is NWN Carousel’s engagement with Totango, a leading customer success platform. NWN Carousel helped Totango design, define and build the dashboarding, playbooks, best practices, and automated workflows that deliver the best experience possible for Cisco and NWN Carousel’s mutual customers.

About NWN Carousel

NWN Carousel is a leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise and public sector organizations. The company offers solutions-as-a-service that help organizations securely work from anywhere. With over 6,000 customers throughout the U.S., NWN Carousel provides integrated cloud communications, security, contact center, managed devices, connectivity, and advanced technology solutions. The company has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider—including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. For more information please visit www.nwnit.com and nwncarousel.linchpin.dev. 

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Sarah Foote

NWN Carousel