We make it easy for contact centers to transform one-on-one experiences.

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About NICE inContact

NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

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Solutions

Cloud Contact Center Platform

The world’s #1 cloud customer experience platform

Workforce Optimization

Unlock the potential of your team

Analytics

Turn insights into results

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Why Carousel

NICE inContact and Carousel share a common vision- to be industry leaders in helping organizations and enterprises communicate with their customers. Customers want to connect with their service providers at the time they choose, via the method they prefer and expect that provider to have all the necessary data at their fingertips to achieve a solution. Together in the cloud contact center space, NICE inContact and Carousel are driving superior customer experience through omnichannel routing, workforce optimization, advanced analytics, AI and more.

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Resources

Brochure

CXone: The World's #1 Cloud Customer Experience Platform

Case Study

How NICE inContact Powers Delta Airlines

Report

NICE inContact achieves the highest overall position for our ability to execute as a recognized leader for the sixth consecutive year.

Whitepaper

Checklist: Managing Work-From-Home Agents

Whitepaper

The Work at Home Agent

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