Swampfox Technologies is a modern software, solutions and services company focused on empowering amazing customer journeys for the enterprise Contact Center. With a global client base and a reputation for delivering transformational solutions for highly complex Contact Center environments, Swampfox is a recognized industry innovator and thought leader. Through our flagship ICX Platform and highly awarded Enterprise Applications we deliver seamless, integrated customer experiences for omnichannel and multi-channel environments.
Desktop Applications & Call Control Manager
Swampfox Agent Desktop (SFAD) provides an intelligent “single pane of glass” to help manage the contact center customer journey.
Our Intelligent Callback application, First In Line immediately and dramatically improves call management and customer satisfaction.
Integrated Surveys for Contact Centers
With our Voice of Experience (VoX) application, you can quickly and easily tap into your customers feelings, with this modern survey tool.
Proactive & Engaging Customer Communications
Proactively communicate and engage with your customers through the feature rich Swampfox Outbound Campaign Manager (OCM).
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