Hybrid work is here to stay which is why it is important to create a valuable employee experience. 

Mark Bowker, a Senior Analyst at Enterprise Strategy Group, joins me on this episode of eXcellerate to discuss what’s going on today, how to improve end-user experience for hybrid work, and what the future of hybrid work may look like. Please join us to learn more about the shifting structure of the IT landscape in a hybrid work environment.

You will want to hear this episode if you are interested in…

  • What’s going on today in tech [3:52]
  • How to run more capacity on less supply [8:10]
  • Native software will drive a more unified experience [10:46]
  • Hybrid work is here to stay [12:12]
  • How device suites have changed [22:24]
  • Hardware is important to decision making [26:39]
  • How organizations are controlling end user experience [29:55]
  • A big announcement [31:48]
  • Using research to make changes [35:33]
  • What the future holds [37:56]

Mark Bowker has a passion for end-user computing

I’ve worked with Mark Bowker for over 15 years. After spending years as an IT administrator, Mark now works in the end-user computer space. Throughout the years, I have seen how his research has expanded from delivery management to the employee experience, and now it has entered the hybrid workspace. Mark has taken his passion for end-user computing and applied it to all the research he does for clients. This experience makes him the ideal candidate for today’s conversation. 

Will VMware continue to shape the IT landscape?

VMware was recently purchased by Broadcom. VMware has shaped the IT landscape for so many years, but many say it has lost its momentum, especially when compared to hyperscalers. And while it is true that hyperscalers will continue to accelerate past what VMware can do, eventually the pace of innovation will slow.Through Broadcom, VMware will continue to provide customers with an expanded platform of critical infrastructure solutions to accelerate innovation and address the most complex information technology infrastructure needs while adding efficiency.

Hybrid work means changing the IT infrastructure

Much to the world’s surprise, there has been an increase in productivity in the work-from-home environment, which is why hybrid work is here to stay. Although many are ‘back to the office’ this doesn’t mean that employees are there from 9-5 five days a week. Even companies’ real estate portfolios look vastly different. Many organizations have shut down some office spaces and others have completely relocated.

This convergence of traditional office and work-from-home life means that IT professionals will spend less time on the mundane and begin to take on more important tasks. To do this it is important to have native software to drive a more unified experience. 

Security challenges to the hybrid work model

Hybrid work brings its own set of security challenges. Many organizations are not prepared for their processes to change and thus, they have become less efficient. Besides difficulties in employee collaboration, companies struggle securing endpoint and employees from both internal and external threats. Authentication access management continues to bring vulnerabilities. Companies want to adopt a cloud operating model which means that there are more participants in the buying chain. 

Companies try to combat their security threats by sending employees work-at-home kits to provide a more seamless transition from office to home. These packages align with integrated cloud services portfolios and consolidate devices. Regardless, the security perimeter has extended significantly. Listen in to hear how IT will continue working with companies to improve end-user experience in a hybrid work world.

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