The Challenge
City was in need of a new phone system with robust features

The City of Williamsburg, VA is comprised of nearly 15,000 residents and the City has roughly 200 employees. The head of IT for the City partnered with Carousel to complete an upgrade of its phone system for better resident support.

“Initially, the city had all these different systems, now we have the RingCentral OfficeTM for voice and fax and RingCentral GlipTM and MeetingsTM for collaboration, one platform that is extremely easy to use and offers new features we didn’t have before—like instant messaging and single dial.” Mark Barham, Director of IT, City of Williamsburg, VA