A positive customer experience is a competitive necessity and a brand differentiator for most organizations. Customers value personalized experiences through the multiple channels and expect information gathered along their customer journey to be available as it advances. Simple, fast deployments of new technologies and the “always-ready” nature of cloud services have established the expectation of rapid integrations in Contact Center environments. Organizations are challenged with managing data across multiple platforms and rendering it useful to the customer experience.
NWN Carousel’s Contact Center Solutions leverages digital channels, intelligent service mechanisms, and actionable data to deliver business value and optimization to our customers. Read our full contact center offering overview for more details.