Contact Center

Go above and beyond For your customers

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Contact Center

Go above and beyond For your customers

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Empower agents

Automate work, use intelligent routing, and AI-driven analytics to keep agents productive

Custom Reporting Dashboards

Get real-time monitoring, performance analytics and statistics

Build Customer Loyalty

Adapt self-service omnichannel for customer’s preference of social, mobile or email

Transforming Organizations for the Modern Work-From-Everywhere World

NWN Carousel, the leading Cloud Communications Service Provider delivering hybrid work experiences for millions of users across North America’s 7,000 leading organizations.

DON’T JUST TAKE OUR WORD FOR IT

Empower agents with the knowledge they need to effectively and intelligently assist customers. Only 27.7% of organizations have access to context-based advice that directs relevant customer engagement based on recent contact.

Global CX Benchmarking Report, NTT

Research shows that 73% of contact centers cite increasing uptime through redundant carrier integration available through cloud contact center providers.

Five Reasons Why Contact Centers Move to the Cloud, Aberdeen Strategy & Research

We’ve been helping companies leverage NWN Carousel technologies for more than two decades.

AWARDS & ACCOLADES

Why NWN Carousel

NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allows our customers to learn, discover, work, and connect from anywhere – all delivered as a cloud service that’s simple to use and manage.

Ready To Take The Next Step?

Download the Contact Center solution brief to learn more