Automate work, use intelligent routing, and AI-driven analytics to keep agents productive
Get real-time monitoring, performance analytics and statistics
Adapt self-service omnichannel for customer’s preference of social, mobile or email
NWN Carousel, the leading Cloud Communications Service Provider delivering hybrid work experiences for millions of users across North America’s 7,000 leading organizations.
Empower agents with the knowledge they need to effectively and intelligently assist customers. Only 27.7% of organizations have access to context-based advice that directs relevant customer engagement based on recent contact.
Global CX Benchmarking Report, NTT
Research shows that 73% of contact centers cite increasing uptime through redundant carrier integration available through cloud contact center providers.
Five Reasons Why Contact Centers Move to the Cloud, Aberdeen Strategy & Research
NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allows our customers to learn, discover, work, and connect from anywhere – all delivered as a cloud service that’s simple to use and manage.
Download the Contact Center solution brief to learn more