Whether you need to provide your agents with easy access to specialists or seamlessly move calls between Microsoft Teams and Five9, NWN Carousel’s fully integrated Contact Center and Unified Communications offering – together with our white glove managed services – creates an integrated agent and customer experience.
Discover the benefits of a Five9 + Microsoft contact center implemented and supported by NWN Carousel managed services:
- Single source for support & billing with best-of-breed scalable cloud solutions
- FCR for higher customer satisfaction & Net Promoter Score
- Better agent-expert consultation with Five9 UC integration with Microsoft Teams
- High availability Teams Connect peering with Five9 cloud-to-cloud integration
- End-to-end solution & combined apps for a single pane of glass view through EMP