The majority of businesses (58%) are encouraging a hybrid return to office in 2023 and beyond. One of the biggest challenges of a hybrid model is ensuring a consistent experience for employees and customers alike—regardless of where people choose to work or interact with a brand. Nearly all organizations (99%) believe that employee experience (EX) is important to customer experience (CX). Technology lies at the heart of both EX and CX. In many cases, these investments should be one and the same.
This guide will show how organizations navigate this new convergence through Hybrid Experience (HX) management, a strategic driver for IT budget consolidation and cost savings while enabling a differentiated employee and customer experience. HX serves not only customers and employees, but also IT administrators.