CALNET Next Gen
Product Catalogs
Category 20
MPLS Data Network
Multiprotocol Label Switching (MPLS) Virtual Private Networking (VPN).
NWN’s MPLS service is a network based solution enabled by Multiprotocol Label Switching (MPLS) technology. This is a Port Only service.
View Category 20 Product Catalog
Category 21
Standalone VoIP Services
NWN Standalone VoIP Service includes our network based communication solutions with a variety of handset and soft client options, with managed LAN infrastructure included. Station cabling is an optional component that can be bundled. The WAN transport from customer location to NWN’s hosted facilities is included with this service.
View Category 21 Product Catalog
Category 22
Cloud-Hosted VoIP Services
NWN’s Cloud-Hosted VoIP service package integrates all modes of communication into a unified end user experience. With NWN Unified Communications, organizations can transform workflows by adopting the latest collaboration technology that best aligns to the organization’s needs.
NWN’s package includes the following components
- Site survey analysis to facilitate a successful Cloud services implementation. Analysis to include identifying requirements for bandwidth, routing, security, site wiring, and QoS configurations.
- Implementation schedule
- Testing and acceptance documentation
- Emergency E911 Services compliant Kari’s law and Ray Baum’s act.
View Category 22 Product Catalog
Category 23
Metropolitan Area Network Ethernet
NWN’s Ethernet VPL service uses fiber and copper access to provide networking between locations in three configuration options:
- point to point
- point to multipoint
- multipoint to multipoint
View Category 23 Product Catalog
Category 27
Standard Contact Center Services
NWN provides a network call queue to manage the intelligent routing and distribution of contacts from all multimedia channels such as voice, email, and the customer website.
NWN’s contact center service general features include
- Web Callback
- Web and SMS chat
- Digital Recording
- Collaborative Browsing
- Email Response
- Workforce Management
- Outbound Dialing
- Voice Callback
- Quality Management
- Screen Capture
- Blended Agent
View Category 27 Product Catalog
Category 28
Custom Contact Center Services
NWN provided consulting services specific to Contact Center projects.
View Category 28 Product Catalog
Category 29
Converged VoIP Services
The standard seat pricing includes all equipment, hardware, software, and on-going administration, maintenance and upgrades. In addition, the standard seat pricing includes planning, applicable design, engineering, testing, installation, and customer end-user training services.
View Category 29 Product Catalog
Category 30
Broadband with Internet Service
NWN’s Broadband with Internet Service is a User-to-Internet Service providing connectivity.
View Category 30 Product Catalog
Customer Assistance
NWN DNCS Sales Support
Email: SCA_Sales_Team@nwnit.com
Phone: 855-548-2200, option 1
Service Level Agreements (SLAs)
Category 20
Multiprotocol Label Switching (MPLS) Network
Category 21
Standalone VoIP Services
Cloud-Hosted VoIP Services
Metropolitan Area Network (MAN) Ethernet
Category 27
Standard Contact Center Services
Converged VoIP Services
Broadband with Internet Service
Customer Assistance
NWN DNCS Support
Email: Support@nwnit.com
Phone: 855-548-2200, option 3
Billing and Invoicing Application
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Log on for the Billing and Invoicing Portal
Customer Assistance
NWN DNCS Support
Email: CALNET-Billing@nwnit.com
Phone: 855-548-2200, option 4
DNCS Contract Management Organization (CMO)
Contracts and Amendments
Contracts and Amendment Documents by Category
User Instructions
Customer Escalation Process
View Customer Escalation Process
Customer/End-User Training
FAQs
Trouble Ticket Reporting Tool
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Log on for trouble ticket and reporting
Customer Assistance
NWN DNCS Support
Email: Support@nwnit.com
Phone: 855-548-2200, option 3
DNCS Contract Management Organization (CMO)
Open, Scalable, and Easy to Procure and Deploy
The State of California Department of Technology Services has awarded NWN Corporation a CALNET NexGen DNCS contract for Category 20 – MPLS Data Network, and Category 23 – Metropolitan Area Network Ethernet. The DNCS Contract provides a Converged VoIP that delivers a broad range of Unified Communications solutions via a hosted and flexible pay-by-the-device service model to public entities throughout the State.
Converged VoIP delivers a broad range of communications solutions via a hosted and flexible pay-by-the-device service model. This offering gives your organization the same user experience, flexibility, and collaborative tools as an enterprise architecture without having to make a significant investment in your own data center or staff.
Benefits
The NWN hosted delivery model creates an opportunity for public sector organizations to deploy unified communications and collaboration together across NWN’s environment. The benefits of deploying Converged VoIP include:
- Pay as you use: Purchase collaboration services as needed and pay one predictable monthly payment
- Increased service and support levels: NWN proactively manages and monitors the solution 24×7, allowing your organization’s IT staff to focus on projects that are core to its business
- Scalable architecture: Add new users, features and locations quickly
- Operational expense: Hosted collaboration converts capital expenses into a predictable operational expense
- ERate P1 service: The NWN hosted service qualifies for P1 funded ERate funding.
- Productivity advantage: Provide seamless collaboration tools for your employees to work as an efficient team
Questions? Contact your dedicated NWN DNCS team: Toll Free 855-548-2200.