CALNET3
Product Catalogs
Subcategory 1.2
Multiprotocol Label Switching (MPLS) Virtual Private Networking (VPN), and Converged Voice over Internet Protocol (VoIP) Telephony
Network based MPLS data services where the switching equipment is owned and maintained by the Contractor; Converged VoIP services where the end user LAN is utilized and VoIP traffic is converged with data traffic via an MPLS access circuit.
View Subcategory 1.2 Product Catalog
Subcategory 2.0
Network Based Web Conferencing
Fully Managed Web based Conferencing Service that provides the ability to communicate using instant messaging, voice, video and desktop collaboration.
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Subcategory 6.1
Hosted IVR/ACD Services
Hosted IVR/ACD is a fully managed offering that provides cloud-based Unified Communications and Collaboration Applications that are delivered within a highly secure, cloud-ready, virtualized platform under a centralized management system.
View Subcategory 6.1 Product Catalog
Customer Assistance
NWN CALNET 3 Sales Support
Email: CALNET3-Sales@nwnit.com
Phone: 855-548-2200, option 1
Service Level Agreements (SLAs)
Subcategory 1.2
Multiprotocol Label Switching (MPLS), Virtual Private Networking (VPN), and Converged Voice over Internet Protocol (VoIP) Telephony
Subcategory 2.0
Network Based Web Conferencing
Subcategory 6.1
Hosted IVR/ACD Services
NWN CALNET 3 Support
Customer Assistance
Email: CALNET3-Support@nwnit.com
Phone: 855-548-2200, option 3
Billing and Invoicing Application
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Customer Assistance
NWN CALNET 3 Support
Email: CALNET3-Billing@nwnit.com
Phone: 855-548-2200, option 4
CALNET 3 Contract Management Organization (CMO)
Contracts and Amendments
Contracts and Amendment Documents by Category
User Instructions
Customer Escalation Process
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Customer/End-User Training
Taxes, Fees, Surcharges and Surcredits
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FAQs
Trouble Ticket Reporting Tool
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Customer Assistance
NWN CALNET 3 Support
Email: CALNET3-Support@nwnit.com
Phone: 855-548-2200, option 3
CALNET 3 Contract Management Organization (CMO)
Open, Scalable, and Easy to Procure and Deploy
The State of California Department of Technology Services has awarded NWN Corporation a CALNET 3 contract for Subcategory 1.2 – MPLS VPN and Converged VoIP. The CALNET 3 Contract provides a Converged VoIP that delivers a broad range of Unified Communications solutions via a hosted and flexible pay-by-the-device service model to public entities throughout the State.
Converged VoIP delivers a broad range of communications solutions via a hosted and flexible pay-by-the-device service model. This offering gives your organization the same user experience, flexibility, and collaborative tools as an enterprise architecture without having to make a significant investment in your own data center or staff.
Benefits
The NWNComm hosted delivery model creates an opportunity for public sector organizations to deploy unified communications and collaboration together across NWN’s environment. The benefits of deploying Converged VoIP include:
- Pay as you use: Purchase collaboration services as needed and pay one predictable monthly payment
- Increased service and support levels: NWN proactively manages and monitors the solution 24×7, allowing your organization’s IT staff to focus on projects that are core to its business
- Scalable architecture: Add new users, features and locations quickly
- Operational expense: Hosted collaboration converts capital expenses into a predictable operational expense
- ERate P1 service: The NWNComm hosted service qualifies for P1 funded ERate funding.
- Productivity advantage: Provide seamless collaboration tools for your employees to work as an efficient team
Questions? Contact your dedicated NWN CALNET 3 team: Toll Free 855-548-2200.