Contact Center, Cloud, agent

Contact Center

Delivering a Fully Integrated Cloud Contact Center Experience

Whether you need to provide your agents with easy access to specialists or seamlessly move calls between Microsoft Teams and Five9, NWN Carousel’s fully integrated Contact Center and Unified Communications offering – together with our white glove managed services – creates an integrated agent and customer experience. Discover the benefits of a Five9 + Microsoft […]

10.24.2022

Boston-Based Hybrid Work Market Map

As companies continue to adjust to hybrid work there’s a list of office and home collaboration essentials that are a must. As you plan your workforce strategy, there are several key elements to consider. As a Marketing intern for NWN Carousel, the Hybrid Work company, I had the pleasure of researching organizations, including a few partners, in the greater Boston area that support Hybrid Work. Let’s go!

10.20.2022

Contact Center

Unified Communication and Collaboration for the Modern Business

A new survey from ESG* and NWN Carousel sponsored by Cisco finds that the immense collaboration surge — driven by an increase in remote and hybrid work environments — has pushed companies to centralize workflows, efficiently manage projects, and facilitate real-time interaction between employees. Yet many of these platforms still lack the ability to integrate with […]

10.10.2022

Security

Samaritan Medical’s Real Life Customer Adoption of Managed Detection and Response

Samaritan partnered with NWN Carousel to perform Managed Detection and Response (MDR) to regain access to their medical records after a security breach. NWN Carousel took a holistic approach to provide Samaritan with measures needed to manage the cybersecurity attack and prevent future instances. Starting with 24/7 monitoring, Samaritan was able to begin their security […]

10.04.2022

education, school, safety

News

NWN Carousel to Deliver Safer, More Secure Student Experiences with New Technology Bundle for School Districts and Municipalities

As seen on Business Wire Boston, MA, September 22, 2022 – NWN Carousel, the leading Cloud Communications Service Provider, launched a new Public Safety Education Bundle that will help alert building security and staff along with public safety personnel to emergencies. The Public Safety Education Bundle integrates NWN Carousel’s regulatory compliance solution for 911, called 911inform, […]

09.22.2022

Public Safety

Public Safety

Digital Transformation in Public Safety

Modern public safety operations require secure, continuous connectivity with access to mission-critical applications for every emergency.   Whether you’re ready for cloud transformation or wish to keep your communications on-premise, our Public Safety experts will help streamline your workflow and operations for dispatch, field response and reporting, and records management functions.  Our Public Safety Practice solutions […]

09.20.2022

Group of people working over a wireless network

Hybrid Work

Immerse yourself in Digital Workspace Fundamentals

– NWN Carousel and Aruba Networks Businesses have adapted to hybrid work with the work-from-anywhere model. It is now more important than ever to redesign your office for hybrid work. This flexible work schedule has created stress points on how to manage employees on-site and remote to minimize challenges, boost productivity, and maintain engagement. Creating […]

09.06.2022

Hybrid Workgroup

Hybrid Work

Redesigning the Office for the Future of Hybrid Work

Businesses have adapted to hybrid work with the work-from-anywhere model. It is now more important than ever to redesign your office for hybrid work. This flexible work schedule has created stress points on how to manage employees on-site and remote to minimize challenges, boost productivity, and maintain engagement. Creating a consistent experience for all employees […]

Public Safety Education Bundle

Cloud

Public Safety Bundle

IT leaders across the nation are responsible for new public safety requirements within the educational landscape. They need to deliver both effective learning tools and robust infrastructure, as well as implement new compliant technologies that are required to help protect our schools. NWN Carousel has provided public safety telecommunications and technical expertise to K-12, higher […]

08.30.2022

Intelligent Infrastructure

Oral Roberts University Creates an Innovative Learning Environment with Immersive Technology

Oral Roberts University, located in Tulsa, Oklahoma has been a partner of NWN Carousel since 2014. The enterprise-wide networking NWN Carousel provides has allowed ORU to create an innovative learning environment with their Geovision technology. ORU needed a powerful wireless network that allowed students to engage as “one campus” delivering education across the globe. NWN […]

08.26.2022