Transform your

Hybrid Work Experience

Award-Winning Integrated Cloud Communications Offerings

Leading Cloud Communications Service Provider (CCSP) focused on
transforming the employee experience whether on-site, remote, or hybrid.

Celebrating our customers, employees, and partners

Making hybrid work, work better for everyone.

Navigate the Hybrid-Work-Era with Expert Advice

Infrastructure, technology, and managed services your hybrid employees need to work more productively.

Solution Brief

Office Collaboration RaaS Suite

Room-as-a-Service provides office workers with the visual collaboration tools for small meeting rooms and huddle spaces. Our next-generation room solutions, along with NWN Carousel professional services, offer seamless integration for Cisco Webex, Microsoft Teams or Zoom.

Solution Brief

At-Home Essentials Suite

At-Home Essentials provides remote employees with the connectivity, visual collaboration and devices to succeed. This special offer includes robust business-grade connectivity along with quality visual collaboration cameras and mics, bundled and made easy.

A National Powerhouse Driving Hybrid Work

Trusted by 7,000+ organizations including industry-leading SLED and commercial enterprises

Blue Cross Blue Shield Rhode Island
Silicon Valley Bank
Town of Cary
Hartford HealthCare
Oral Roberts University
Eversource
Chapel Hill-Carrboro City Schools

Challenge

BCBSRI needed to address disparate legacy on-prem systems with limited integrations and outsourced outbound call centers. BCBSRI also wished to implement better self-serve features for its members.

Our Solution

NWN Carousel deployed a secure cloud contact center solution that included intelligent, automated self-service features with a single source for reporting that reduced time to train agents and improved regulatory compliance.

Testimonial

“The flexibility of turning features on, having flexible licensing model, high stability commitments of uptime and voice quality, ease of integration with our CRM, along with robust reporting all fit nicely with where we were going.  We have seen dramatic improvement in both member and agent satisfaction.”

Joe Friedrichsen, Managing Director, Blue Cross & Blue Shield of RI

Positive Business Outcomes

7x

increase in
authentication rates

75%

decrease in
misdirected calls

We surveyed our customers on how to thrive in a post-pandemic hybrid world.
What they say may surprise you. For these insights and more, read on.

50% of customers report that ensuring endpoint security is a challenge
53% are struggling to manage network security between at-home and office workers

be secure
45% of customers report most employees will RTO in 2022
45% will maintain a hybrid work environment
go hybrid
Three Big Challenges to Return-to-Office Initiatives

Creating huddle rooms
Real time AI tools for accurate occupancy data
Enabling cross-functional collaboration

accelerate your rto initiatives
50% of customers stated WFH employees were competing for bandwidth with family
30% report inadequate, insecure, or outdated home network connectivity

modernize your at-home essentials

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Core Offerings to Support the Future of Work

Experience Management Platform

A secure cloud-based integrated portal for overall visibility, self-serve reporting, unified communications, security, and network monitoring. EMP is a multi-technology management platform that provides visibility, analytics and administrative functions across the NWN Carousel solution-as-a-service portfolio.

Devices

An emerging model that offers flexibility, simplifies asset lifecycle management including onboarding, security and decommissioning of PCs and laptops.

Visual Collaboration & Workspace

Deep expertise to help you design, integrate, and support affordable visual collaboration & workspace solutions for your hybrid workplace.

Contact Center

Learn how flexible licensing, uptime, voice quality, integration & robust reporting improved customer and agent satisfaction.

Unified Communications

We truly deliver an end-to-end platform. One that integrates every mode of communication — messaging, voice, and video — inclusive of contact center and carrier services.

Advanced Technology Solutions

Customized business connectivity including networking, telecommunications, wireless and data with reliable LAN, WAN & hybrid solutions that minimize business disruption.

Security

Our network and security experts have designed zero trust networking models tightly integrated into all aspects of your IT infrastructure by design.

Young female programmer using a digital tablet while working in her office

Managing your Unified Communications Hybrid Journey

In a recent survey conducted by Enterprise Strategy Group, nearly 60% of C-level and senior IT executives said they preferred cloud-based solutions because of the operational efficiencies and cost benefits.

Trusted. Committed. Recognized.


Latest News & Press Releases

hurricane relief
Press Release

The Florida Coalition for Children Foundation Launches Hurricane Ian Fundraising Efforts with Corporate Partners & NWN Carousel

Learn More

education, school, safety
Press Release

NWN Carousel to Deliver Safer, More Secure Student Experiences with New Technology Bundle for School Districts and Municipalities

Learn More

Alison Rossi, 40 under Forty, Hartford Business Journal
In The News

2022 40 Under Forty: Alison Rossi, NWN Carousel Account Executive

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Whydah Pirate Museum
In The News

Cape Cod pirate museum teams with Franciscan Children’s Hospital in Boston via virtual sea lab

Learn More

View Resource Library

Be EMPowered

Watch a recorded episode and learn how our Experience Management Platform offers advanced analytics, real-time reporting, service desk capabilities, and proactive alerts as a single source of truth.