Empowering Innovative Organizations

The Experience Management Platform

AI-powered Managed Services for full observability, automation, and Managed SLAs


PC procurement, configuration, deployment and support delivered as-a-service.

Visual Collaboration & Workspace

Design and consultation for integrated video systems, endpoints, and meeting rooms.

Contact Center

Design, deployment, and support of cloud contact centers.

Unified Communications

Supports devices, applications, and platforms for an optimal hybrid work experience.

Intelligent Infrastructure

Full lifecycle solutions for network infrastructure operations.


Best-of-breed security architecture to ensure compliance in a hybrid environment.

A National Powerhouse Driving Innovation

Trusted by 5,000+ organizations including industry-leading public sector and commercial enterprises.

“Couldn’t be more happy with what we’re doing and where we’re going.”

Jake Johnson, Deputy Director, Information Technology
CA Dept of Rehabilitation

Our Solution

The California Dept of Rehabilitation, together with NWN Carousel’s Visual Collaboration, Unified Communications, Networking, Devices and EMP offerings, provides specialized accessibility IT products to disabled workers in order to use technology effectively.


We are working together to achieve standards of inclusion in the workplace by tailoring digital solutions to make DOR’s communications as inclusive and collaborative as possible.

We rely on NWN Carousel for the network connectivity needed to manage the backend processing of our data from virtually anywhere we are working.”

Abigail Mcgahey, Research Analyst
New Balance

Our Solution

Cutting edge networking and security deployed at the TRACK to enable New Balance researchers to conduct analysis remotely or on premise; as well as access to instant stats for coaches, athletes and fans at the TRACK.


The TRACK at New Balance boasts some of the most modern technology in a sports venue. It’s now ready to embrace a smart fan experience, as well as stream live TV broadcasts.

“There were bumps in the road and NWN Carousel was right at our side to mitigate and remove obstacles – seeking whatever solutions were possible to stay the course.”

Karen Jean Pagan

Our Solution

RadNet transitioned their disparate voice platforms to a seamless cloud solution with guidance from NWN Carousel Unified Communications & Collaboration experts.


We planned a complex voice migration in concert with RadNet’s clinical operations team to ensure we moved precisely; in addition, implemented EMP for better patient insight and analytics. 

MGM Case Study

“Using Teams as our collaboration tool… when somebody does come into the office and use one of our collaboration rooms, it looks like they’re working from home.”

Matt Parker
MGM Resorts

Our Solution

MGM pivoted to hybrid work with NWN Carousel’s Visual Collaboration & Workspace solutions with a consolidated UC platform and managed services.


Migrated all operations for maintenance, managed services and technical support for 3,000 users to home offices. Support a significantly growing number of Room-as-a-Service solutions throughout MGM locations. 

“You need to test your IT response for various types of cyber security incidents. What’s more important, you need to extend that to your whole team.”

Kyle Aumell, Cybersecurity Management

Our Solution

NWN Carousel partnered with Samaritan to help with threat detection and data recovery after a cybersecurity breach. They now are future-ready with proactive vulnerability management with a Managed Detection and Response plan.


Samaritan gained access to critical electronic records with 24/7 proactive monitoring.And better security to prevent future phishing attacks. 

“I see NWN Carousel  as an extension to our IT staff. I also see them as providing expertise that we don’t have.”

Nicole Raimundo, CIO
Town of Cary

Our Solution

Device-as-a-Service with EMP to fully manage the Town’s fleet of PCs; Unified Communications & Collaboration to upgrade their hybrid work-ready voice system, as well as UC&C and ATS to support smart conference rooms; and ongoing support of a broad portfolio of security.


An upgraded, hybrid work-ready voice system, robust wireless coverage and deployment of IOT devices with connected sensors, meters and analytics to create a smart city of the future.

“It’s been a great 30+ year partnership with NWN Carousel.”

John Nachilly, Enterprise Architect

Our Solution

By leveraging NWN Carousel’s outcomes-focused Carrier Services, Eversource consolidated an extremely complex and costly network environment designed to specifically capitalize on redundancy and reduction in carrier costs.


By centralizing SIP traffic that best aligns to the customer’s voice applications, we were able to provide a more resilient architecture that saves substantial costs.

“NWN Carousel allows the university employees to function on and off campus seamlessly on a daily basis. They also provide 24/7 monitoring [via the Experience Management Platform] of infrastructure that allows us to complete department initiatives.”

Patrick Trainer, Director, Gwynedd Mercy University

“Our NWN Carousel account team is the strongest account team for any technology that I have been involved in through my 40 years in IT. They propose new solutions, and keep us updated on new technologies.”

Head of AV, Network & Voice Services, Professional Services Company

“When Covid hit, we were able to send 90% of employees home within a week due to NWN Carousel’s support. We are also utilizing our new cloud phone system for all of our employees and it has made communication much easier with messaging and meetings.”

Bill Martin, Network Administrator, SAMBA

Our Experts Weigh In

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