Transform your
Hybrid Work Experience
Award-Winning Integrated Cloud Communications Offerings
Leading Cloud Communications Service Provider (CCSP) focused on
transforming the employee experience whether on-site, remote, or hybrid.
Navigate the Hybrid-Work-Era with Expert Advice
Infrastructure, technology, and managed services your hybrid employees need to work more productively.
Solution Brief
Office Collaboration RaaS Suite
Room-as-a-Service provides office workers with the visual collaboration tools for small meeting rooms and huddle spaces. Our next-generation room solutions, along with NWN Carousel professional services, offer seamless integration for Cisco Webex, Microsoft Teams or Zoom.
Solution Brief
At-Home Essentials Suite
At-Home Essentials provides remote employees with the connectivity, visual collaboration and devices to succeed. This special offer includes robust business-grade connectivity along with quality visual collaboration cameras and mics, bundled and made easy.
A National Powerhouse Driving Hybrid Work
Trusted by 7,000+ organizations including industry-leading SLED and commercial enterprises
BCBS
Silicon Valley Bank
Town of Cary
Hartford HealthCare
Oral Roberts University
Eversource
Chapel Hill-Carboro City Schols
Challenge
BCBSRI needed to address disparate legacy on-prem systems with limited integrations and outsourced outbound call centers. It also wished to implement better self-serve features for its members.
Our Solution
NWN Carousel deployed a secure cloud contact center solution that included intelligent, automated self-service features with a single source for reporting that reduced time to trains and improved regulatory compliance.
Testimonial
“The flexibility of turning features on, having flexible licensing model, high stability commitments of uptime and voice quality, ease of integration with our CRM, along with robust reporting all fit nicely with where we were going. We have seen dramatic improvement in both member and agent satisfaction.”
Joe Friedrichsen, Managing Director, Blue Cross & Blue Shield of RI
Positive Business Outcomes
7X increase in authentication rates
75% decrease in misdirected calls
2022 NWN Carousel Customer Workforce Strategy Survey
We surveyed our customers on how to thrive in a post-pandemic hybrid world.
What they say may surprise you. For these insights and more, read on.
50% of customers report that ensuring endpoint security is a challenge
53% are struggling to manage network security between at-home and office workers
be secure
53% are struggling to manage network security between at-home and office workers
be secure
45% of customers report most employees will RTO in 2022
45% will maintain a hybrid work environment
go hybrid
45% will maintain a hybrid work environment
go hybrid
Three Big Challenges to Return-to-Office Initiatives
Creating huddle rooms
Real time AI tools for accurate occupancy data
Enabling cross-functional collaboration
accelerate your rto initiatives
Creating huddle rooms
Real time AI tools for accurate occupancy data
Enabling cross-functional collaboration
accelerate your rto initiatives
50% of customers stated WFH employees were competing for bandwidth with family
30% report inadequate, insecure, or outdated home network connectivity
modernize your at-home essentials
30% report inadequate, insecure, or outdated home network connectivity
modernize your at-home essentials
Core Offerings to Support the Future of Work
Experience Management Platform
A secure cloud-based integrated portal for overall visibility, self-serve reporting, unified communications, security, and network monitoring. EMP is a multi-technology management platform that provides visibility, analytics and administrative functions across the NWN Carousel solution-as-a-service portfolio.
Devices
An emerging model that offers flexibility, simplifies asset lifecycle management including onboarding, security and decommissioning of PCs and laptops.
Visual Collaboration & Workspace
Deep expertise to help you design, integrate, and support affordable visual collaboration & workspace solutions for your hybrid workplace.
Contact Center
Learn how flexible licensing, uptime, voice quality, integration & robust reporting improved customer and agent satisfaction.
Unified Communications
We truly deliver an end-to-end platform. One that integrates every mode of communication — messaging, voice, and video — inclusive of contact center and carrier services.
Advanced Technology Solutions
Customized business connectivity including networking, telecommunications, wireless and data with reliable LAN, WAN & hybrid solutions that minimize business disruption.
Security
Our network and security experts have designed zero trust networking models tightly integrated into all aspects of your IT infrastructure by design.
Discover Why a Cloud Communications Solution Provider is the Right Choice for Your Hybrid Work Initiatives
Trusted. Committed. Recognized.
Latest News & Webinars
In The News
NWN Carousel sees rising demand from states looking to boost digital capabilities
Attend a Live EMP Demo
Join our live 30-minute demo to learn how our Experience Management Platform offers advanced analytics, real-time reporting, service desk capabilities, and proactive alerts as a single source of truth.
