In The News
The Whydah Pirate Museum Launches Virtual Sea-Lab for Franciscan Children’s Patients Sponsored by NWN Carousel
Infrastructure, technology, and managed services your hybrid employees need to work more productively.
Room-as-a-Service provides office workers with the visual collaboration tools for small meeting rooms and huddle spaces. Our next-generation room solutions, along with NWN Carousel professional services, offer seamless integration for Cisco Webex, Microsoft Teams or Zoom.
At-Home Essentials provides remote employees with the connectivity, visual collaboration and devices to succeed. This special offer includes robust business-grade connectivity along with quality visual collaboration cameras and mics, bundled and made easy.
Trusted by 7,000+ organizations including industry-leading SLED and commercial enterprises
BCBSRI needed to address disparate legacy on-prem systems with limited integrations and outsourced outbound call centers. BCBSRI also wished to implement better self-serve features for its members.
NWN Carousel deployed a secure cloud contact center solution that included intelligent, automated self-service features with a single source for reporting that reduced time to train agents and improved regulatory compliance.
“The flexibility of turning features on, having flexible licensing model, high stability commitments of uptime and voice quality, ease of integration with our CRM, along with robust reporting all fit nicely with where we were going. We have seen dramatic improvement in both member and agent satisfaction.”
Joe Friedrichsen, Managing Director, Blue Cross & Blue Shield of RI
When a phishing incident took down Samaritan’s Emergency Medical Records System, NWN Carousel helped Samaritan work through the cyberattack and build a stronger security system preventing future threats. Our partnership has paved the way for a comprehensive Managed Detection and Response plan.
NWN Carousel partnered with Samaritan Medical Center to achieve the following results:
“You need to test your IT response as far as various types of cyber security incidents and how your IT team responds to that. But what’s so much more important is you need to expand that out to the whole organization. You need to make sure everyone in your organization understands what it looks like.”
Kyle Aumell, Technical Services & Cybersecurity Management, Samaritan Medical Center
Samaritan regained access to lost Electronic Medical Records (EMR)
24/7 active monitoring for increased security
Better security to prevent future phishing attacks
Silicon Valley Bank required a significant update to flexible, seamless conference rooms and meeting spaces to support Return to Office.
NWN Carousel designed upgrades for 91 conference rooms deployed around the world with next-generation collaboration spaces such as training rooms, auditoriums and other specialty workspaces.
“We partnered with NWN Carousel to transform our physical offices with integrated collaboration spaces to enable our teams to have a consistent, secure, and productive work experience as they collaborate with internal teams and clients.”
David Wilson, Head of Digital Workplace Services, Silicon Valley Bank
Town of Cary had a desire to transition from dozens of disparate legacy telephony systems with no wireless services within their town buildings to a streamlined, modern, cloud-focused approach to innovation.
NWN Carousel’s Device-as-a-Service and Unified Communications & Collaboration offerings moved the Town of Cary from traditional centrex phone lines to voice over IP and converged networks that integrate data, voice and video. Our security offering helped modernize its physical and digital security systems, integrating video, smart sensors and trackers throughout town.
“One of the great things about NWN Carousel is it’s really a partnership. We think about how we can really make those small impact changes every day. The technology is actually seamless and you don’t see it. When we call on NWN Carousel, it’s an extension of our team. I think that’s critical to our success.”
Nicole Raimundo, Chief Information Officer, Town of Cary, NC
Hartford HealthCare sought to increase their Covid-19 testing capacity by as much as 500% to combat its spread early-on in the pandemic.
Hartford Healthcare partnered with NWN Carousel to develop a “hospital-in-a-box” solution to increase Covid-19 testing capacity to support better patient health and outcomes, and to deliver a seamless practitioner experience.
“I’ve been in healthcare for 31 years. Never in my career have my efforts had a more direct impact on patient welfare. The faster I can get a testing site set up or the faster we can get a vaccination site up, the faster we can save lives. NWN helps those efforts.”
Joe Venturelli, CTO, Hartford Health
Employees transitions to remote-work in 3 weeks
increase in virtual meetings and telemedicine visits in 4 months
Oral Roberts University wanted to step into the future by innovating their technology and maintaining a top-notch wireless network!
Through a partnership with NWN Carousel, ORU has built a solid network that functions 24/7/365. For 16 years, the system has never faltered.
“When I look at NWN Carousel, they are the one company that helped us build our Global Learning Center. They made our ‘one campus’ a reality. I can pick up the phone and talk about partnership from a strategic level.”
Michael Mathews, Oral Roberts University, VP Innovation & Technology, Oral Roberts University
increase in remote
Eversource had a legacy carrier environment with decentralized architecture.
By leveraging NWN Carousel’s outcomes-focused carrier services Eversource was able to consolidate an extremely complex and costly network environment into a solution designed to capitalize on redundancy and focused on reducing carrier costs.
“It’s been a great 30+ year partnership with NWN Carousel.”
John Nachilly, Enterprise Architect, Eversource
in annual savings
Chapel Hill-Carrboro City Schools were searching for a long-term partner to modernize their technology.
For over 20 years, NWN Carousel has worked with Chapel Hill-Carrboro City Schools to upgrade their networking, wireless, and hosted cloud voice services. Students and teachers continue to enjoy a secure and seamless collaboration experience.
“NWN Carousel has always demonstrated and enacted a willing and strategic partnership with CHCCS in every capacity. Being a partner is much more desirable and necessary than just being a vendor.”
Doug Noell, Director of IT Operations, Chapel Hill-Carrboro City Schools
We surveyed our customers on how to thrive in a post-pandemic hybrid world.
What they say may surprise you. For these insights and more, read on.
A secure cloud-based integrated portal for overall visibility, self-serve reporting, unified communications, security, and network monitoring. EMP is a multi-technology management platform that provides visibility, analytics and administrative functions across the NWN Carousel solution-as-a-service portfolio.
An emerging model that offers flexibility, simplifies asset lifecycle management including onboarding, security and decommissioning of PCs and laptops.
Deep expertise to help you design, integrate, and support affordable visual collaboration & workspace solutions for your hybrid workplace.
Learn how flexible licensing, uptime, voice quality, integration & robust reporting improved customer and agent satisfaction.
We truly deliver an end-to-end platform. One that integrates every mode of communication — messaging, voice, and video — inclusive of contact center and carrier services.
Customized business connectivity including networking, telecommunications, wireless and data with reliable LAN, WAN & hybrid solutions that minimize business disruption.
Our network and security experts have designed zero trust networking models tightly integrated into all aspects of your IT infrastructure by design.
A new survey from Enterprise Strategy Group and NWN Carousel sponsored by Cisco finds that organizations with a more mature implementation of UCaaS and CCaaS are giving greater value to future spending to secure next-gen cloud collaboration platforms.