Cisco Gold Partner is One of an Elite Group of Providers in the Americas to Offer a Unified Contact Center Enterprise Solution

NWN Carousel, the leading Cloud Communications Service Provider delivering integrated IT solutions announced its exclusive status as one of 5 Gold Cisco partners in the U.S. to offer a Webex Contact Center solution, powered by Cisco. There are currently 97 Gold Providers among the total 1522 Provider Partners in the U.S.

The NWN Carousel Webex Contact Center (WxCC) solution powered by Cisco solution enables organizations to deliver a connected digital experience, enabling agents to provide contextual, continuous, and capability-rich journeys for customers, across time and channels.

The Contact Center Multi-Tenant Service, previously known as Core, is a comprehensive omnichannel contact center solution offered by NWN Carousel. Services include licensing, setup, adoption, and support, creating a predictive customer experience platform. This platform empowers organizations to enhance customer satisfaction and agent productivity, all within budgetary constraints. The Contact Center Multi-Tenant service seamlessly integrates with NWN Carousel’s cloud-based Unified Communications options, both Single and Multi-Tenant. When combined with our Unified Communications, businesses gain access to a fully integrated cloud collaboration solution that includes calling and contact center services.

With NWN Carousel’s Experience Management Platform (EMP), it enables organizations to deliver a consistent operating experience across otherwise disparate platforms creating a more inclusive and engaging employee and customer experience. 

These powered services, integrated into NWN Carousel’s Unified Communications (UCaaS) and Contact Center (CCaaS) offerings, demonstrate the company’s competency and commitment to the highest standards of delivering world-class, multiarchitecture managed services and as-a-service offers.  To learn more about this offering, schedule a meeting with NWN Carousel’s Contact Center experts here.